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I am a cancer patient and my husband needs a land line for
I am a cancer patient and my husband needs a land line for emergencies he does not use a mobile phone, we are in our 60s. I have 3 lines 1 at a different address with a different problem. I have been … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I am unable to get NBN tmTwlatr. Qld. Went to TELSTRA and
Went to TELSTRA and they say that there are two premises on our property and the other premises are over one kilometre from our premises, NBN says "an address missing service request" will solve the prob l em. Telstra says no it won't, because your department won't allow another NBN service here even though we are in a remote area. Please help! We are trying to educate our twelve year old grandson who resides with us and it is very difficult with no internet . The property is over 360 acres. Can you please assist us? Thank you … read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
I am representative for my cousin who has a disability. His
I am representative for my cousin who has a disability. His landline (he doesnt use internet) was switched to NBN by Telstra on 9th October, and has not worked since. I have spent many hours on the ph… read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
We continue to pay our internet connection with Telstra and
We continue to pay our internet connection with Telstra and continuously have no internet. We have had Telstra and NBN come out and the problem is with NBN. The guy from NBN has said that all the wiring is old and corroded in our street but NBN are doing nothing about it. We desperately need internet as we run our business from home and need the connection. This has been going on for too long now and we are really frustrated. We are throwing money away and not getting what we paid for. What can we do cause we are getting nowhere? … read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
My internet carrier iiNet has disconnected my ADSL stating
My internet carrier iiNet has disconnected my ADSL stating that Telstra has disconnected the server for all ADSL clients.i have had NBN check to see if we could access NBN this happened on 26 August N… read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
Since NBN connection we have lost our landline. Have spent
Since NBN connection we have lost our landline. Have spent almost 2 hours with Telstra who say there is nothing wrong with the line. There is no dial tone, phone calls in go straight to message bank a… read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
I have had no phone - outgoing calls since Friday, and i
Hello. i have had no phone - outgoing calls since Friday, and i have been on the phone , and i have called and chatted multiple times, had to use my mobile for internet for uni and work... i was told … read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
We starting a vet hospital and have been dealing with NBN
Hi, we starting a vet hospital and have been dealing with NBN for 4 months We are in a mobile phone and data black hole (no fixed wireless signal and satellite will not work for radiology data transfe… read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
Walkear here, we are about to move into our new townhouse in
Hi Pearl, Ross Walkear here, we are about to move into our new townhouse in Bentleigh East and we are going to Auction the other townhouse, I've been emailing and call NBNCO sinse last September to ge… read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
No landline from 20th dec now internet drops in and out
no landline from 20th dec now internet drops in and out mobile now not working … read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
On 2/11/18 I moved residence from Maroochydore to Birtinya
On 2/11/18 I moved residence from Maroochydore to Birtinya (QLD). I advised Telstra in advance of my move, requesting a transfer of my services to my new address.o Failure by Telstra and NBN to provid… read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
109A Fowler Rd Illawong 2234, this is not a matter of Law
My name is***** 109A Fowler Rd Illawong 2234, this is not a matter of Law but of a failure to connect us with the NBN cable running through our property but failing to connect with us in a responsible… read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
I have big NBN issues are you the person I should speak to.
I have big NBN issues are you the person I should speak to … read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
Solicitor
Master's Degree
51,908 satisfied customers
We are a small business switching to the nbn and yesterday
we are a small business switching to the nbn and yesterday had our phone internet and eftpos shut off prematurely and Telstra are saying nothing can happen until our nbn timeline runs its course which… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
Telstra and NBN have disconnected our phones for going on 11
Telstra and NBN have disconnected our phones for going on 11 days now. We are a function house and golf course business and rely heavily on our phones. We have already lost $3000 in first week alone. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I am doing this for my Mum who is 82 she has not had phone
I am doing this for my Mum who is 82 she has not had phone service for 8 weeks. Telstra says its not anything to do with them its the NBN. My Mum lives on her own had diabetes and heart condition. She… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,501 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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