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I have built my new home and paid the Telstra fee $2,200 at
Dear Deborah, I have built my new home and paid the Telstra fee $2,200 at the start of construction. Apparently, at the time, the NBN address list was unavailable. I am now trying to connect NBN to my… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
8,282 satisfied customers
Our phone number has always been listed as being at 76 Sandy
Our phone number has always been listed as being at 76 Sandy Creek Rd Grantham, when in fact for 30+ years it has been at 211 Sandy Creek Rd Grantham. … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Located in Hervey Bay QLD, and recently switched from ADSL
Located in Hervey Bay QLD, and recently switched from ADSL to NBN on the 3/07/19 staying with Westnet my service provider. The plan I selected was a premium one guaranteeing higher speeds of 40mps plu… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Provider, iinet, will not provide me with an email
provider, iinet, will not provide me with an email connection despite frequent phone call requests and promises to fix it . I have been without email for 4 weeks … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
8,282 satisfied customers
We have moved into a new home on a new housing estate. There
We have moved into a new home on a new housing estate. There is no NBN. Who is responsible to get the NBN connected … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
8,282 satisfied customers
Where I am renting is not allowing us to connect to NBN. As
Where I am renting is not allowing us to connect to NBN. As I need a landline and I am 80 with heart problems I plan on having a MedicAlert connected that way. … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Walkear here, we are about to move into our new townhouse in
Hi Pearl, Ross Walkear here, we are about to move into our new townhouse in Bentleigh East and we are going to Auction the other townhouse, I've been emailing and call NBNCO sinse last September to ge… read more
Leon
Leon
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Master's Degree
30,882 satisfied customers
I have an issue with an internet service provider I would
I have an issue with an internet service provider I would appreciate some assistance with please … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I moved into a new house 2 months ago and brought a internet
I moved into a new house 2 months ago and brought a internet bundle off Telstra. NBN isn't available in our area yet, so Telstra connected me to adsl. We have had adsl running with no issues. Last Fri… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
8,282 satisfied customers
I have had issues with connecting to the Nbn for 6 months
Hi I have had issues with connecting to the Nbn for 6 months and been over paying taking days off work Spending hours on the phone ordered a disconnect for the 8th to swap to residential and they put … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
8,282 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
8,282 satisfied customers
I HAVE HAD MY TELSTRA ADSL REMOVED AND CABLE CONNECTED, IT
I HAVE HAD MY TELSTRA ADSL REMOVED AND CABLE CONNECTED, IT HAS TAKEN WEEKS TO GET UP AND RUNNING DUE TO TELSTRA, NOW I ONLY HAVE INTERNET IN MY KITCHEM AND NO OTHER ROOM, I HAVE BEEN TO TELSTRA SHOP A… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
The NBN has just been installed in our area. We are with
The NBN has just been installed in our area. We are with Optus, and they keep sending us letters saying we will be disconnected on 28 February 2018. I actually went online with Optus, and the person t… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
8,282 satisfied customers
I've been getting notifications that nbn is available in my
Hi I've been getting notifications that nbn is available in my area now. I've been told that connecting to nbn is not optional, but I have an issue with connecting to a service which in all likelihood… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
8,282 satisfied customers
COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS
HI THERE COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS NOW TO GET MY PHONE BACK ON DUE TO NBN DISCONNECTED IT AND I WANT THAT SAME NUMBER BACK AS I IS A BUSINESS NUMBER I HOOKED UP FOR THE… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
We moved house on 4 Jan to nbn ready area. Nbn technician
We moved house on 4 Jan to nbn ready area. Nbn technician came out on 14th fault on line. Fault fixed but now they can't send a technician until 29 February. I work from home, my husband and I run a b… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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