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I just have an issue with my energy company. Is that
I just have an issue with my energy company. Is that something I can get help with? … read more
Leon
Leon
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Master's Degree
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I've changed my electricity from Lumo to Alinta to try to
I've changed my electricity from Lumo to Alinta to try to bring down costs but another company 1st Energy warned us against Alinta and said that government is now regulating the power and big discount… read more
Leon
Leon
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Master's Degree
30,882 satisfied customers
Deborah. We have an issue with Lumo Energy. We live in
We live in Victoria. We had a rental property in Scoresby. The tenants moved out in September. In october we wanted to do some imporvements prior to sale that required electrivity. My husband rang Lumo requesting an electricity connection. the salesperson offered him a gas connection as well which was not needed or used. We received a gas bill in Nov for $30+ dollars and another in Feb for $121. When I queried this, saying that no gas had been used i was told this was a service charge. Several phone xonversations later, one promising it would be resolved have resulted in further bills now for $151 and threats of debt recovery. Because my husband agreed to the gas although he did not request it, we are told we are liable for the ever increasing amount, despite the fact we sold the property and it was settled in February. We have happily paid the electricity bill for the service we requested and used, but I really dont see why we should pay for a service offered to us that wasnt used at all. Please advise … read more
John Melis
John Melis
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We have a gym business. In 2014 we had an "estimated
We have a gym business. In 2014 we had an "estimated "electricity read which was $5017.42 for the Oct - Dec account. … read more
John Melis
John Melis
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Langman I am having a dispute with simply energy. I was
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Leon
Leon
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Master's Degree
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I have been having problems with Alinta energy. We did not
I have been having problems with Alinta energy. We did not receive a bill for a couple of months and thought they must have forgotten and was about to contact them. We came home one evening and our el… read more
John Melis
John Melis
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Second opinion] I am a customer of Lumo energy for
Second opinion] Hi, I am a customer of Lumo energy for electricity and gas. They offer a discount on power bills if a client pays on time. We pay via direct banking and the disputed bill was paid on t… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I am a customer of Lumo energy for electricity and gas. They
Hi, I am a customer of Lumo energy for electricity and gas. They offer a discount on power bills if a client pays on time. We pay via direct banking and the disputed bill was paid on the final day it … read more
John Melis
John Melis
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Bachelor's Degree
8,189 satisfied customers
I am having trouble with Lumo as I am trying to transfer
Hello, I am having trouble with Lumo as I am trying to transfer back to my old energy supplier Click. Lumo has assured me they are going to transfer me but I keep getting emails from Click saying that… read more
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John Melis
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I had Solar installed in Dec.2015 but my Smart Meeter did
I had Solar installed in Dec.2015 but my Smart Meeter did not get changed over and have only recently been advised by AusNet that Red Energy and Solar Energy Services (Customer No. S5283) of this fact… read more
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John Melis
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Bachelor's Degree
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Lumo Energy are saying I owe them money and don't. Numerous
Lumo Energy are saying I owe them money and don't. Numerous phone calls over months with people in India have not solved problem. I have every bill and record of payment for last two years. I wish to … read more
Leon
Leon
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Master's Degree
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I am the single (retired) occupant of a unit in a retirement
I am the single (retired) occupant of a unit in a retirement block. … read more
John Melis
John Melis
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Over the past 8 months since living at my property I have encountered
Over the past 8 months since living at my property I have encountered extra large Origin Energy Electricity accounts, during a lot of this time I have been away at least two thirds of each account. I … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I need to chat to the authority that oversees Electricity
I need to chat to the authority that oversee's Electricity Supply companies and discuss Concession entitlement, and the non payment if you get Solar Credits. I purchased a 5 KVA system because of the … read more
Leon
Leon
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Master's Degree
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Is it legal for an electricity company to issue another final
Is it legal for an electricity company to issue another final account three months after I have paid my " final account " stating they had incorrectly charged the account?… read more
Brisbane-Lawyer
Brisbane-Lawyer
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We have a contractual dispute with Lumo Energy over an Exit
We have a contractual dispute with Lumo Energy over an Exit Fee being charged by Lumo for leaving them and going to another service provider, fee $975.43. We joined Lumo in May 2011 when purchasing th… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Hi, I have had an electricity and gas account with Lumo from
Hi, I have had an electricity and gas account with Lumo from 1st July 2011. In that time they have charged me the full peak rate for all my electricity. I was not aware until today that they have a Pe… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I moved into a brand new home on December 16th 2011 and asked
I moved into a brand new home on December 16th 2011 and asked for Origin Energy to place my gas and Electricty accounts to be placed into my name from December 12th. It was previously in the builders … read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
14,357 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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