Motor Car New car Warranty not being honored. Victoria, Can…

Good Afternoon

What is the issue?

Do you have an independent report to set out what the issues are and that it is a manufacturing issue?

If so it does not matter if the warranty is over you are covered.

Here is the law

Repair, replacement or refund

You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

See: Exceptions to consumer guarantees

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

If they have refused to do anything then you can make an application with VCAT and get orders

But you have to ensure you have the evidence and the cost to seek the order

https://www.vcat.vic.gov.au/

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Leon