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We had an impact accident on the 16th October in our Ute
HiPearl. We had an impact accident on the 16th October in our Ute which caused our chassis to crack , we contacted NRMA to lodge on a claim on the same day. Ute was eventually towed their accessor in … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I need some advise and help on our home insurance claim that
Hello, I need some advise and help on our home insurance claim that NRMA will not pay. Our internal ceiling cracked across our dinning room and lounge room it is a very large crack and a health and sa… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have been having trouble with the NRMA since I was hit by
I have been having trouble with the NRMA since I was hit by hail on 22nd December, 2018. I have extensive damage and the NRMA has sent 3 different assessors and still nothing has been agreed after 3 m… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,501 satisfied customers
I am in a block of six units in Toowong, Brisbane. Mine is
I am in a block of six units in Toowong, Brisbane. Mine is larger than the other five so I pay 2/7 ths of the total body corporate fees. I am intending to sell fairly soon, but noticed a crack in the … read more
Leon
Leon
Solicitor
Master's Degree
52,228 satisfied customers
We ordered a caravan from Day Caravans WA last year and
Hi Pearl, we ordered a caravan from George Day Caravans WA last year and picked it up early April 2018. A Newlands Tourista Lux pac. A few months later we noticed rust was spreading under caravan chas… read more
Leon
Leon
Solicitor
Master's Degree
52,228 satisfied customers
I have a longstanding issue with my neighbour relating to
I have a longstanding issue with my neighbour relating to trees on their property which are very close to my house and pool. My house has a substantial crack close to one of the trees and the floor of… read more
Leon
Leon
Solicitor
Master's Degree
52,228 satisfied customers
When a caravan is said to be to expensive for the insurance
When a caravan is said to be to expensive for the insurance company to repair can the owners of the van agree to pay the difference to avoid the van being written off … read more
Leon
Leon
Solicitor
Master's Degree
52,228 satisfied customers
I have been with NRMA for 48 years I come home from being
I have been with NRMA for 48 years I come home from being away on a holiday to find water on my floor apparently we had a really bad storm on September the 8th when I rang NRMA they sent out AJ GRANT … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
We have had our caravan vandalised and are insured with NRMA
We have had our caravan vandalised and are insured with NRMA who have approved a repair quote of $12,684. We have asked a payout of the repairs to us as we are able to sell the van at a reduced price … read more
Leon
Leon
Solicitor
Master's Degree
52,228 satisfied customers
I have insurance with nrma and we had an accident and they
I have insurance with nrma and we had an accident and they wrote off our truck, their offering the a small amount of money, … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
Thank you for your time. My daughter has a Toyota Camry that
Hi Pearl,Thank you for your time. My daughter has a Toyota Camry that has only done 134,000 KM and due to a FAILURE with the head gasket. When the engine ceased, there were NO warning lights or anything else to warn her.... the engine just stopped. We have received a quote from Toyota that the repairs will cost $3503 to repair. The vehicle is a 2007 model, and has always been regularly serviced. We sold the Camry to our daughter in 2014, and in the past 3 and half years she has only done some 36,000 km taking her 3 young children back and forth to school. Surely due to a faulty Toyota part, there MUST be SOME responsibility by Toyota to rectify the problem. I cans seperately our initial request to Toyota with the vehicle history, and also their repose that we received this morning. Your assistance in this matter will be appreciated. We are in Brisbane Queensland. Do you have a direct email address please just in case i lose you in our conversation. Thanks. Bill Smith … read more
Leon
Leon
Solicitor
Master's Degree
52,228 satisfied customers
I have a rental property at Elanora on the Gold Coast which
Hello Pearl Wilson, I have a rental property at Elanora on the Gold Coast which has been insured via the same broker since purchase 10 - 11 years ago.During cyclone Debbie March 2017 a large amount of water damage took place so I submitted a claim to the insurance company who have had several assessors an engineer and 2 builders in what has become a long ongoing process. The broker informed me of the following info today by email I have been asking about the loss of rent part of my policy but as you can see Good Afternoon Harry,Please find email below from the assessor on your claim.Virtually the only way the loss of rent can be claimed, is if the claim is accepted in the first instance.If you require the place to be repaired to prevent the loss of rent, I would probably advise you organise required repairs while waiting for the insurers response as it is not looking to be likely the claim will be covered due to most of the damage being “over a period of time”.I will ensure I update your account manager upon her return, she is currently on annual leave. Personally, I still believe some portion of the claim should have been accepted with the current policy but the engineer, assessor and insurer believe otherwise.On top of the review with your account manager next week, I have scheduled an appointment with our Claims Manager tomorrow to see if there is anything we can push back on with the insurer.I appreciate your patience Harry, and hope you had a good weekend.Best Regards,Bec SlatteryClaims OfficerLEA Insurance BrokersABN 58 523 762 917 l AFSL 241418P (07) 5538 8988F (07) 5592 3470 ***@******.*** … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have been refused a payout claim by aami ins.re my 2007
Hi Deborah! I have been refused a payout claim by aami ins.re my 2007 Mazda BT 50 Cab-chassis with tray on which I carry a slide-on campe rhas cracks in both sides chassis main frame under the front o… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
My son had a car accident 6 weeks ago and the other driver,
Hello, My son had a car accident 6 weeks ago and the other driver, a very young girl, admitted fault to a policeman. The car she was driving belonged to her father and he is insured with NRMA. My son … read more
Leon
Leon
Solicitor
Master's Degree
52,228 satisfied customers
I own a caravan park. We had a fire on Saturday which caused
I own a caravan park. We had a fire on Saturday which caused damage to units close by which are not insured. The unit which caused the fire in the first place has full Home and contents insurance with… read more
Leon
Leon
Solicitor
Master's Degree
52,228 satisfied customers
My car was repairable by M W , but NRMA insisted on taking
My car was repairable by B M W , but NRMA insisted on taking possession and having it towed for 2nd quote (as it had cracked windscreen ) and during this had 2nd incident which ended in total loss . R… read more
Leon
Leon
Solicitor
Master's Degree
52,228 satisfied customers
Sorry for writing so late but am unable to sleep for months
Good evening, Sorry for writing so late but am unable to sleep for months regarding the following issue... I am a home owner in Berridale which is in the NSW Snowy Mountains. I Purchased my modest two… read more
Patrick H.
Patrick H.
Lawyer
5,422 satisfied customers
Hi Leon, I was working as a project engineer for a construction
Hi Leon, I was working as a project engineer for a construction company, as a part of this I took out income insurance. The insurer auto deducted the premiums from my superannuation account. I was goo… read more
Leon
Leon
Solicitor
Master's Degree
52,228 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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