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We live in Queensland. On 9th June 2019 attended Brisbane
Second opinion] We live in Queensland. On 9th June 2019 attended Brisbane Caravan Show. Very very high pressure sales people. We were there for about 5 hours with "Next Gen" caravan sales people. I sa… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
We ordered a euro caravan back in nov 2018 the sales man tol
Hi we ordered a euro caravan back in nov 2018 the sales man John tol us the van would be end of jan or first week feb 2019. in December 2018 I received a phone call to say our van would be ready 24 12 2018 this date did not suit me and we would pick it up on the 7 01-2019 when they were back from the xmas break. we made arrangements as I was retiring then we recived a call to say that they had mixed up our order and the van would not aril the end of feb 2019 and because we had extras to be fitted it would not be ready till early march . we have had to pay extra rent to wait for the van . I sent carlight caravans and trailers an email stating that due to the extra costs and delays we would be cancelling the order and would like our deposit back . the have said stiff and you will not get your deposit back . where do we stand we paid $8400 deposit . … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
We have a Nova caravan purchased in October 2018 brand new.
We have a Nova caravan purchased in October 2018 brand new. At present the caravan is at the Melbourne factory getting multiple repairs as many things in the caravan were either not at according to th… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Leon, My wifes parents recently had put a new caravan under
Hi Leon, My wifes parents recently had put a new caravan under contract - in short the order of events are as follows: … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Tina, we signed at the Outdoor Expo in Sale, Victoria, a
Hi Tina, we signed at the Outdoor Expo in Sale, Victoria, a contract buy a new caravan from New Age in Victoria. The salesman offered us deal that we couldn't refuse. We told him that out 2008 Jayco E… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,560 satisfied customers
I am dealing with a company based in NSW where I am trying
I am dealing with a company based in NSW where I am trying to get a deposit back for a layby. Do I need to deal with CJC in NSW before refering to you orcan I proceed in Queensland where I line? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
10,560 satisfied customers
The company has cancel the contract but will not return my
The company has cancel the contract but will not return my $5000 deposit as the company said it is there fine print. My concern is I was told by the company employee that refunds have been returned to… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I live in ACT and contacted private seller of a caravan that
I live in ACT and contacted private seller of a caravan that he owns and has for sale on GUMTREE. We spoke on the phone yesterday 27/11/16 and arranged that my partner and I would drive to Sydney to v… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
We signed a contract for caravan on 9th Sept at Caravan
We signed a contract for caravan on 9th Sept at Caravan Show, with pressure of show prices, we did sign, but left with many questions. I emailed them on 12th regarding our concerns and said we would b… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Queensland : No : I have just been to a caravan show in
I have just been to a caravan show in Brisbane and signed a contract on a caravan oder. We then came home and absolutely felt sick that we had done it. we signed at 3.12pm. We then got home and realised we cannot afford it and emailed the salesman that we wish to cancel the contract due to finanical reasons. It was 4-5 hours after we had signed….and I sent the email. The order had not been placed with the dealer. I have since been told that the Dealer is not going to refund our deposit. The staff said it was the Managers discretion, and was unaware if there is any cooling off period in Queensland. can we pursue a refund? The van is not supposed to be collected till Feb?March 2017. I was going to contact consumer rights to see if we have a chance to recover our money at all. … read more
Patrick H.
Patrick H.
Principal Solicitor
5,422 satisfied customers
My wife and I attended a caravan show in Cairns operated
Hi, My wife and I attended a caravan show in Cairns operated by New Age Caravans Australia, and we entered into a contract to purchase a new van utilising our current van as a trade in / deposit on th… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
6,299 satisfied customers
We advertised our caravan (NSW), and an interstate buyer
We advertised our caravan for sale (NSW), and an interstate buyer expressed interest (VIC) and asked us if we would consider delivering the caravan half way (950km round trip for us). We sent the foll… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
6,299 satisfied customers
in relation to the above issue. I have now been taken to qcat
in relation to the above issue. I have now been taken to qcat for claim of 10 000. I have admitted to 3000 being a loan with no agreement of payback and I have opted to pay this in instalements..he re… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
We paid $1000.00 deposite on a caravan to be built, we have
We paid $1000.00 deposite on a caravan to be built, we have not signed off on any approved plans. The company has offered no real service, we are not at all happy about their business ethics. The cont… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
I have an issue where our Air Conditioning unit on the caravan
I have an issue where our Air Conditioning unit on the caravan has been swapped for an older used model whilst warranty repairs were being undertaken. We purchased a brand new "New Age Caravan" from H… read more
Patrick H.
Patrick H.
Principal Solicitor
5,422 satisfied customers
I have signed a contract to purchase a caravan and paid a deposit.
I have signed a contract to purchase a caravan and paid a deposit. The caravan has not been started yet and I no longer want to go ahead. What can I do to get out of this contract?… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Approximately 13 years ago, I purchased with a friend Two Caravans
Approximately 13 years ago, I purchased with a friend Two Caravans (One normal 16ft Caravan and One Annexe Van much larger in capacity and value) both being on the one site. Unfortunately these Vans w… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
I purchased a new Olympic Caravan (8m) 2 years ago, have had
I purchased a new Olympic Caravan (8m) 2 years ago, have had major water leak problems and 2 months ago took it to the factory in Melbourne to show them the damage and water stains They were not inter… read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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