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Telstra have sent me 2 SIM cards attached to plans that they
Telstra have sent me 2 SIM cards attached to plans that they have automatically activated. However, I never asked for a SIM card or a plan because I have always been on Pre-paid with Telstra. I cancel… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
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On March 7, Telstra phoned me. Ended up closing Business
On March 7, Telstra phoned me. Ended up closing Business ACC(###) ###-####and opening residential acc 2000691243198. On April 29, received 2 bills for payment, one for each. Phoned Telstra support (Ni… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,476 satisfied customers
I want to make a complaint about Telstra who have done
i want to make a complaint about Telstra who have done nothing but give me the runaround and has just cut me off after waiting on the line for 20 minutes to make a complaint directly to them. I have received a fee on this months bill for a sports streaming site called Kayo. Telstra want to charge me for this service despite me never signing up to such a service. They also tried to charge me for a Netflix subscription we don't have. The person I communicated with in their call centre dealt with Netflix and has refunded the fee from this months bill however, she told me it was not Telstra responsibility but Foxtel. I've spoken to Foxtel who don't deal with Kayo directly and they put me through to Telstra billing and sales dept who then cut me off after a long wait. I understand the call centres are inundated with the COVIDS 19 upheavals, but when I paid my last months bill minus these extra charges they have added it on to this months as arrears. Every month there is something spurious on my bill and I have to do battle to get them to change the details. Please advise me what to do as I believe Telstra has signed me up for Kayo without my knowledge. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,476 satisfied customers
In Dec 2019, my (17 yr old) daughter's bank statement showed
Hi - In Dec 2019, my (17 yr old) daughter's bank statement showed 2 transactions totalling $1140.38 to “PayPal” which she had not authorised. Ie. she did not purchase anything through PayPal for that … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,476 satisfied customers
We were charged over $7,000.00 for international roaming
We were charged over $7,000.00 for international roaming charges on our Ipad, which only got used when we had free WiFi in Canada & Alaska in September 2019 & since 25th Oct 2019 I have had to resolve… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,476 satisfied customers
I am representative for my cousin who has a disability. His
I am representative for my cousin who has a disability. His landline (he doesnt use internet) was switched to NBN by Telstra on 9th October, and has not worked since. I have spent many hours on the ph… read more
Leon
Leon
Solicitor
51,445 satisfied customers
I signed up for a gym about 3/4 years ago with my partner.
Hey, I signed up for a gym about 3/4 years ago with my partner. We split up not long after and we moved I was lead to believe that both our memeberships were cancelled but it turns out it was just my … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,476 satisfied customers
How are you. Nsw. With this step ,just you. I signed on with
I signed on with Telstra at the beginning of the year with a BYO plan it was a $39 plan and when I started getting bills it was for $360 when I rang them up they were saying that's what was a part of my plan when I went into the store what we found out was there was another gentleman who lives in Queensland with my exact name different birthdate and different state and I was getting his bills so Telstra in the shop called the Telstra online just to let him know that they are mixing things up I they were supposed to call me back and I never did and I still paid my bills which is $39 I've just come back from overseas and I have completely disconnected my phone so I have no phone working at all I am saying that I have a handyman business and like I said to them the time… read more
Leon
Leon
Solicitor
51,445 satisfied customers
I have been the victim of a scam. I had been in contact with
i have been the victim of a scam. I had been in contact with Telstra regarding continuous internet problems they told me they would be in contact the next day and would get their technician to ring me… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,476 satisfied customers
I have a bit of an issue with Telstra in relation to the AFL
Hi Pearl My name is ***** ***** I have a bit of an issue with Telstra in relation to the AFL pass service. I have just spent an hour on chat with Sheila from Telstra (who was lovely and helpful to a p… read more
Leon
Leon
Solicitor
51,445 satisfied customers
I cancelled a Telstra service in June 2018. But because I
I cancelled a Telstra service in June 2018. But because I have a direct debit, Telstra still sends me a bill and has as recently as November 2018 deducted $109 from account every month. I have made nu… read more
Leon
Leon
Solicitor
51,445 satisfied customers
I have an advert with Sensis that I cancelled on the
Hello, I have an advert with Sensis that I cancelled on the 17.08.2018 (the case reference is 05948364). It was too expensive for my business. However, I am still getting debited from my bank account … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,476 satisfied customers
I live in North Queensland and I have a bill from Telstra
Hi Pearl I live in North Queensland and I have a bill from Telstra for $681.38 and they have cut off my phone,and are threatening all sorts of things if I don't pay it today.I had a mobile device plan… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
15,476 satisfied customers
I have had so much trouble with my Telstra ./Foxtel home
I have had so much trouble with my Telstra bundle./Foxtel home phone nbn with over charging Iwant to get rid of them and get back what they owe me can you help ? … read more
Leon
Leon
Solicitor
51,445 satisfied customers
I am just wondering if you c an help me. I live in
Hi Pearl, I am just wondering if you c an help me. I live in Queensland. … read more
Leon
Leon
Solicitor
51,445 satisfied customers
The Australian taxation office is charging me for $115,000
The Australian taxation office is charging me for $115,000 tax bill because they say I was an Australian resident when in fact I *mostly* lived overseas and was never aware of my residency status (I w… read more
Leon
Leon
Solicitor
51,445 satisfied customers
Hi there I wondered whether you could kindly help me with
Hi there I wondered whether you could kindly help me with my issue. I rang Telstra 5 months ago when I moved to a new house regarding phone and internet connection. As I had problem connecting to the … read more
Leon
Leon
Solicitor
51,445 satisfied customers
I believe I have been conned by a XXXX Salesman named Jag
I believe I have been conned by a XXXX Salesman named XXX to enter a contract that was going to save me Money overall. It was for a XXXX 4g Tablet. I was driving to XXXX from XXXX. I was to stay with … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,362 satisfied customers

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Daniel

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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