Australia Law

Have Australian law questions? Ask a lawyer now.

Connect one-on-one with {0} who will answer your question

Related Australia Law Questions
I wished to cancel my sister in laws Telstra and foxtel
I wished to cancel my sister in laws Telstra and foxtel billing. She is in palliative care, and dying. Telstra will only deal with the lady herself, or if I had a power of attorney. I can supply neith… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Iprimus is using Panthera to get me to pay for internet
Iprimus is using Panthera to get me to pay for internet services between Jan and June 2018, which they did not supply. They have theatened me with a Section 6Q notice in a text. I stopped their servic… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I have an issue with the telstra phone company in as much as
I have an issue with the telstra phone company in as much as my husband recently passed away and i notified my kocal telstra shop who filled out a bereavment form to transfer my name as being the name… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I've been with Telstra for a few years and I never had the
I've been with Telstra for a few years and I never had the issue with my payment because from the first day signed a contract with Telstra I give them the direct debit and most of the time I've been surcharged but suddenly few months back realised they email me for the late fee and Overdue I've tried to call them and ask them what's the issue because still you have my direct debit ,someone told me it might be your bank issue but I asked my bank they say you have no issue with the directive it with any companies except telstra and means is telstra issue And every single time I paid through the app check my manage direct debit option to make sure I set it up again but still I'm getting the late fee and overdue Which is been really frustrating for me I took a photo or screenshot to show you guys I never cancel the direct debit. So I've been really patient and I manage to pay manually every single time but I got upset because this man someone called me from the debt collection I'm really really upset me My question is who is gonna take responsibility for this messed up I've gone to few Telstra shops they offer me best idea open your case and talk to the ombudsman because no one knows what's going on I always had a problem with the reception and I complain to the stores me a few times and they replaced the Sim card for me for a few times But still have a bad reception everywhere even I took my phone back to the Apple Store they had replaced the whole thing for me but still has the same issue and many people are complaining me you're not available most of the time I told the Telstra About this issue again the offer to take it to the ombudsman Now you guys tell me what's the point if I'm paying too much to the most expensive provider in Australia and even not getting good reception and quality?… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
G'day. I am a Telstra customer. I use their Bigpond email
G'day. I am a Telstra customer. I use their Bigpond email system. I have been unable to send or receive emails since August 20th 2020; 28 days ago. … read more
Leon
Leon
Solicitor
52,684 satisfied customers
On March 7, Telstra phoned me. Ended up closing Business
On March 7, Telstra phoned me. Ended up closing Business ACC(###) ###-####and opening residential acc 2000691243198. On April 29, received 2 bills for payment, one for each. Phoned Telstra support (Ni… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I want to make a complaint about Telstra who have done
i want to make a complaint about Telstra who have done nothing but give me the runaround and has just cut me off after waiting on the line for 20 minutes to make a complaint directly to them. I have received a fee on this months bill for a sports streaming site called Kayo. Telstra want to charge me for this service despite me never signing up to such a service. They also tried to charge me for a Netflix subscription we don't have. The person I communicated with in their call centre dealt with Netflix and has refunded the fee from this months bill however, she told me it was not Telstra responsibility but Foxtel. I've spoken to Foxtel who don't deal with Kayo directly and they put me through to Telstra billing and sales dept who then cut me off after a long wait. I understand the call centres are inundated with the COVIDS 19 upheavals, but when I paid my last months bill minus these extra charges they have added it on to this months as arrears. Every month there is something spurious on my bill and I have to do battle to get them to change the details. Please advise me what to do as I believe Telstra has signed me up for Kayo without my knowledge. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
We were charged over $7,000.00 for international roaming
We were charged over $7,000.00 for international roaming charges on our Ipad, which only got used when we had free WiFi in Canada & Alaska in September 2019 & since 25th Oct 2019 I have had to resolve… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I signed up for a gym about 3/4 years ago with my partner.
Hey, I signed up for a gym about 3/4 years ago with my partner. We split up not long after and we moved I was lead to believe that both our memeberships were cancelled but it turns out it was just my … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
How are you. Nsw. With this step ,just you. I signed on with
I signed on with Telstra at the beginning of the year with a BYO plan it was a $39 plan and when I started getting bills it was for $360 when I rang them up they were saying that's what was a part of my plan when I went into the store what we found out was there was another gentleman who lives in Queensland with my exact name different birthdate and different state and I was getting his bills so Telstra in the shop called the Telstra online just to let him know that they are mixing things up I they were supposed to call me back and I never did and I still paid my bills which is $39 I've just come back from overseas and I have completely disconnected my phone so I have no phone working at all I am saying that I have a handyman business and like I said to them the time… read more
Leon
Leon
Solicitor
52,684 satisfied customers
I have been the victim of a scam. I had been in contact with
i have been the victim of a scam. I had been in contact with Telstra regarding continuous internet problems they told me they would be in contact the next day and would get their technician to ring me… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I have a bit of an issue with Telstra in relation to the AFL
Hi Pearl My name is ***** ***** I have a bit of an issue with Telstra in relation to the AFL pass service. I have just spent an hour on chat with Sheila from Telstra (who was lovely and helpful to a p… read more
Leon
Leon
Solicitor
52,684 satisfied customers
I cancelled a Telstra service in June 2018. But because I
I cancelled a Telstra service in June 2018. But because I have a direct debit, Telstra still sends me a bill and has as recently as November 2018 deducted $109 from account every month. I have made nu… read more
Leon
Leon
Solicitor
52,684 satisfied customers
I have an advert with Sensis that I cancelled on the
Hello, I have an advert with Sensis that I cancelled on the 17.08.2018 (the case reference is 05948364). It was too expensive for my business. However, I am still getting debited from my bank account … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I live in North Queensland and I have a bill from Telstra
Hi Pearl I live in North Queensland and I have a bill from Telstra for $681.38 and they have cut off my phone,and are threatening all sorts of things if I don't pay it today.I had a mobile device plan… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I have had so much trouble with my Telstra ./Foxtel home
I have had so much trouble with my Telstra bundle./Foxtel home phone nbn with over charging Iwant to get rid of them and get back what they owe me can you help ? … read more
Leon
Leon
Solicitor
52,684 satisfied customers
Hi there I wondered whether you could kindly help me with
Hi there I wondered whether you could kindly help me with my issue. I rang Telstra 5 months ago when I moved to a new house regarding phone and internet connection. As I had problem connecting to the … read more
Leon
Leon
Solicitor
52,684 satisfied customers
I believe I have been conned by a XXXX Salesman named Jag
I believe I have been conned by a XXXX Salesman named XXX to enter a contract that was going to save me Money overall. It was for a XXXX 4g Tablet. I was driving to XXXX from XXXX. I was to stay with … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

52,684 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

John Melis

John Melis

Lawyer

31,751 satisfied customers

Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

Daniel

Daniel

Solicitor

7,663 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

Patrick H.

Patrick H.

Lawyer

5,422 satisfied customers

Dip Law LPAB - Sydney based lawyer

James D. Ford

James D. Ford

Solicitor

1,600 satisfied customers

Lawyer | Founder & CEO at Blue Ocean Law Group

< Previous | Next >

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x