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I have a problem with my nbn and telstra. My nbn speed is
My nbn speed is 23.3 download and 5.1 upload. I spoke to a loverly lady on 132200 who was fixing the problem for me and she shut the modem down from her end well over an hour ago and I cannot ring as the phone refuses to play the game. The other thing is I also need to let them know that the nbn has been falling out and being very uncooperative and also how do I communicate with a live person? Please help me. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Incoming calls two one of our landlines (0395808504) do not
Incoming calls two one of our landlines(###) ###-#### do not ring at our end, but were going direct to Voice Mail. After many hours telephoning and chatting online with Optus the pVoice Mail was deact… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I am a cancer patient and my husband needs a land line for
I am a cancer patient and my husband needs a land line for emergencies he does not use a mobile phone, we are in our 60s. I have 3 lines 1 at a different address with a different problem. I have been … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I have received 2 calls from 'Nicole of NBN' advising me
I have received 2 calls from 'Nicole of NBN' advising me that my landline phone connection will be disconnected within 24 hours, because all services are being transferred to NBN.My landline was trans… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
M elderly sister [85 years], of 10 Livingstone Street,
M elderly sister [85 years] , ***** ***** of***** Glengowrie, SA Tel 08 8295 8312 landline is not working. She is on high dependency for the landline because of a severe heart condition. It went off o… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I have a big problem. My Autistic son lives in Torquay Vic
I have a big problem. My Autistic son lives in Torquay Vic and has no phone or internet. The Modem is flashing. He needs to be able to at least use the phone to contact somebody in an emergency Can you help? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
My internet carrier iiNet has disconnected my ADSL stating
My internet carrier iiNet has disconnected my ADSL stating that Telstra has disconnected the server for all ADSL clients.i have had NBN check to see if we could access NBN this happened on 26 August N… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
My question,I do not think is a legal. I received a call on
My question,I do not think is a legal. I received a call on our landline from Nicole who said she was calling from Australian NBN. Call came in from the number - 03 2179 1139. She said they are going … read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
Where I am renting is not allowing us to connect to NBN. As
Where I am renting is not allowing us to connect to NBN. As I need a landline and I am 80 with heart problems I plan on having a MedicAlert connected that way. … read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
I have moved in with my mother as her carer. I transferred
I have moved in with my mother as her carer. I transferred my internet provider to her residence and was connected mid December and quoted the landline number to my new service provider. I did have a … read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
My address is 8 Murrell Place North Nowra and there eight
Good morning, My address is 8 Murrell Place North Nowra and there eight houses in Murrell Place. Numbers 1-2-3-4-5 have NBN numbers 6-7-8 do not. We have received recorded messages that advise now tha… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers
Connecting to the NBN compulsorily changes the method of
Connecting to the NBN compulsorily changes the method of voice communication over landlines to VOIP. This disables our internal landline network, instead imposes a phone directly connected to the new … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I had a pre-order set up with Westnet which I wanted to
I had a pre-order set up with Westnet which I wanted to cancel. I made contact with them with a 1hr 30min wait. I informed the person I was speaking to that I was cancelling the Pre-order, they were u… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I have had trouble with my landline for months. Two new
I have had trouble with my landline for months. Two new handset, and a new modem has not stopped the problem. The internet was fine, NBN said if there a problem it would show up. The phone cuts out, a… read more
Australian Lawyer
Australian Lawyer
Australian Barrister and Solicitor
Bachelor of Laws
2 satisfied customers
I'm not sure whether this is a legal question. My landline
I'm not sure whether this is a legal question. My landline has been disconnected for the past 4 days. I tried to contact my provider Southern Phone and it kept giving an engaged signal. Tried to conta… read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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