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My internet carrier iiNet has disconnected my ADSL stating
My internet carrier iiNet has disconnected my ADSL stating that Telstra has disconnected the server for all ADSL clients.i have had NBN check to see if we could access NBN this happened on 26 August N… read more
Leon
Leon
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Master's Degree
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Over the weekend we lost NBN service & phone service. Our
Over the weekend we lost NBN service & phone service. Our NBN is by wireless; once the NBN fails so does our landline. … read more
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I have just moved to NBN, with Telstra as my provider.
I have just moved to NBN, with Telstra as my provider. Telstra sent me a modem in the mail, which I presumed would be installed by the technician. The NBN technician has installed NBN today but advise… read more
Leon
Leon
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Master's Degree
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Telstra supplied us with modems to connect to NBN on about
Telstra supplied us with modems to connect to NBN on about 17/4/19. My son connected the modem(s) and they did not work. My son-in-law connected one computer via Foxtel which worked for 1 computer onl… read more
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Leon
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I reported my phone to Telstra on 26th December 2018. I
I reported my phone to Telstra on 26th December 2018. … read more
Leon
Leon
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I have moved in with my mother as her carer. I transferred
I have moved in with my mother as her carer. I transferred my internet provider to her residence and was connected mid December and quoted the landline number to my new service provider. I did have a … read more
Leon
Leon
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I'm struggling with iinet and optus. Moved to a new house
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Leon
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Is there a company that will supply a mobile and internet
Is there a company that will supply a mobile and internet service without a land line ?? … read more
Leon
Leon
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I changed from dodo to Telstra 4 months ago and dodo has
Hi I changed from dodo to Telstra 4 months ago and dodo has just cut my business phone off cause I didn't pay my bill but I have been with Telstra paying them .. now Telstra don't have my phone number… read more
Leon
Leon
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Master's Degree
32,596 satisfied customers
I asked Telstra if they could provide a cable internet
I asked Telstra if they could provide a cable internet connection and to transfer my phone connection to a new residence I purchased. They went away and checked and said "yes, they could do that". So … read more
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I have been having an on going problem with Telstra we
I have been having an on going problem with Telstra we signed up with them it will be two years next month when our contract finishes. From day one I have had nothing but trouble with my home phone my… read more
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My deceased daughter was a Solicitor. Unfortunately I don't
Hi, my name is***** deceased daughter was a Solicitor. Unfortunately I don't have her support as I have been having regular and frequent trouble with internet disconnection for over 18months. The serv… read more
John Melis
John Melis
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Pearl.... We are at our wits end in relation to our landline
Hi there Pearl.... We are at our wits end in relation to our landline phone home line. For over 3 weeks we have been without our home number (03 97401111) which has been given to another family maybe … read more
Leon
Leon
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Master's Degree
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I would like to complain about an iinet that never got
I would like to complain about an iinet bundle that never got started now they want to charge me for breaking a contract that didn't' exist what should I do ?Judith HOGUE … read more
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Leon
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Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
Expert
Expert
Hi I am have endless problems with Telstra/Bigpond Internet.
Hi I am have endless problems with Telstra/Bigpond Internet. I few months back I had a malfunctioning modem. I reported The problem to Telstra and I was promissed another modem within 5 working days. … read more
Brisbane-Lawyer
Brisbane-Lawyer
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I transferred my home phone and broadband provider from Telstra
I transferred my home phone and broadband provider from Telstra and escapenet to Switched On. I was given misleading info, the chap on the phone telling me that they could "waive the line rental". Whe… read more
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I owe telstra $1149.00. I have sent 3 letters to telstra, the
I owe telstra $1149.00. I have sent 3 letters to telstra, the collection agency and now Mason Black Lawyers saying that I am quite willing to pay the amount owing at $70.00 per fortnight (have made 2 … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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