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I have an Optus mobile phone service and e been experiencing
I have an Optus mobile phone service and e been experiencing crossed lines. Number 1 experience was when I was speaking to my cousin in Harlow Essex and a friend from Brighton S. A. cut into the conve… read more
John Melis
John Melis
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Bachelor's Degree
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Ive been trying to get the internet conected through optus
Hi, Ive been trying to get the internet conected through optus for over 2 weeks now and are getting now where, I need someone to come out and they keep giving me the run around can you help please … read more
John Melis
John Melis
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Landline disconnected. I signed with Optus on the 22nd march
I signed with Optus on the 22nd march 2020 a 2 year contract for my landline phone. I have just found out it's been disconnected and I'd like to know why. … read more
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John Melis
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I am the director of Ceramics International in Osborne Park.
my name is***** and I am the director of Ceramics International in Osborne Park. … read more
Leon
Leon
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My internet carrier iiNet has disconnected my ADSL stating
My internet carrier iiNet has disconnected my ADSL stating that Telstra has disconnected the server for all ADSL clients.i have had NBN check to see if we could access NBN this happened on 26 August N… read more
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Leon
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I had an optus pre paid for years and about 5 years ago they
Hi, I had an optus pre paid for years and about 5 years ago they offered me a bundle, home phone mobile and net.They took 4 days to change my mobile phone and about a week to change the land line. Any… read more
John Melis
John Melis
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Bachelor's Degree
31,751 satisfied customers
I used my friends phone Loretta -Durant Optus 07 41889601 to
Hi Deborah, my name is***** & I used my friends phone Loretta Cooper-Durant Optus 07 41889601 to enter a Quizzline contest, after answering 29 of the 30 questions correctly just before the last questi… read more
Leon
Leon
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I entered a Quizzline quizz, answered 29 out of 30 questions
Hi Pearl, I entered a Quizzline quizz, answered 29 out of 30 questions & on the last question the call was disconnected from there end. now telstra have sent me a bill for $101.44 I have called there … read more
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Leon
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Master's Degree
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Between two telcos Optus and Telstra I have rang a few
Between two telcos Optus and Telstra I have rang a few months back now Optus has Comcredit ln my back . … read more
Leon
Leon
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Between two telcos Optus and Telstra I have rang a few
Between two telcos Optus and Telstra I have rang a few months back now Optus has Comcredit ln my back . … read more
Leon
Leon
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Master's Degree
52,683 satisfied customers
I have recently changed over to NBN. My service provider is
I have recently changed over to NBN . My service provider is Optus . At the time my NBN was connected ( 11/12/2018 ) Optus cut off my landline phone. I have had nuerous calls … read more
John Melis
John Melis
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Bachelor's Degree
31,751 satisfied customers
We tried to join Optus in January and after a couple of days
Good Morning. We tried to join Optus in January and after a couple of days the said to me to go back to my last provider cause they couldn't get internet lines to our two computers. We live in a retir… read more
John Melis
John Melis
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Bachelor's Degree
31,751 satisfied customers
My mother is 87 and no longer capable of dealing with the
Hi my mother is 87 and no longer capable of dealing with the internet. Her service provide, OPTUS, is refusing to give her a landline only, but is forcing her to keep the internet and pay for it. Is t… read more
Leon
Leon
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Master's Degree
52,683 satisfied customers
We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
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Leon
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Master's Degree
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I have a $100/month plan with Optus which includes 12GB of
I have a $100/month plan with Optus which includes 12GB of data. Each 1GB of data I use over that costs me $10. … read more
John Melis
John Melis
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Bachelor's Degree
31,751 satisfied customers
This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
Leon
Leon
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Master's Degree
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I contacted the telecommunications ombudsman on the
I contacted the telecommunications ombudsman on the 20/03/2017 regarding my mobile phone not being reconnected. This was disconnected by Telstra on the 10/03/2017 with no restriction to the service ju… read more
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Leon
Solicitor
Master's Degree
52,683 satisfied customers
Telstra disconnected my land line phone and allocated it to
Telstra disconnected my land line phone and allocated it to some one else without notifying me of their intentions, this lost me my internet connection. … read more
Leon
Leon
Solicitor
Master's Degree
52,683 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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