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I have a computer extended warranty on an Acer laptop which
I have a computer extended warranty on an Acer laptop which my laptop has to be replaced - Harvey Norman state that they only have to replace my laptop with another which is not an Acer but a laptop w… read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
I recently purchased a coffee machine. Nespresso confirmed
I recently purchased a coffee machine. Nespresso confirmed faulty and have letter from them. Harvey Norman would not accept that it was faulty and refuse to refund me. … read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
My son who is hearing impaired & legally blind purchased a
My son who is hearing impaired & legally blind purchased a mobile phone online from Harvey Norman Townsville. When he opened the package he realized he ordered the wrong one, & that the phone was too … read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
How are you. I bought 4K tv from Harvey Norman about 18
I bought 4K tv from Harvey Norman about 18 months ago and it cost me $1700 and I got extended Waranty product care cost me $250 do last week my young kids he's 5 years old and he got autism hit the tv screen I'll be honest the screen didn't brake or crack but the pixel burned there are lots of lines on screen so I called Harvey Norman customer support and I told exactly what happened so they said if they send me a technician to check the tv and the tv was physically damaged I have to pay extra for the technician and I asked how much cost for inspection they said don't know so please help I spend $2000 on tv didn't lasted 2 years … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
I bought a75inch sony tv 3 years ago but have only installed
I bought a75inch sony tv 3 years ago but have only installed it in August 2020 .i14th nov the screen went black, no picture. called Sony ,they sent me a proceedurev to rectify which worked but one wee… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I bought a Hisense TV from Harvey Norman which according to
I bought a Hisense TV from Harvey Norman which according to Hisense the TV is faulty...now Harvey are debating with me regarding a refund or credit to buy another Brand … read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
I brought a 2 seater lounge from Harvey Norman 2019 march I
Hello I brought a 2 seater lounge from Harvey Norman 2019 march I didn't get extra insurance leather total cost with leather care $2078.00 after 2 months I noticed fibres coming through the lounge ran… read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
My mother bought a laptop years ago from Harvey Norman for
Hello, my mother bought a laptop years ago from Harvey Norman for over a thousand dollars. THe laptop clearly does not perform and the retailer says there is no fault with it and refuses to give a ref… read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
We brought a gas heater from harvey norman last year this
HI we brought a gas heater from harvey norman last year this year it's been aw … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have a complaint to make about Harvey Norman (Princes
Hi, my name is ***** ***** I have a complaint to make about Harvey Norman (Princes Hwy/Westall Road). It is regarding a couch my husband and I bought (14/5/16) with a 5 year warranty. It was the last … read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
I purchased two mattress's at the start of the year and use
Hi I purchased two mattress's at the start of the year and use them as a double bed. For some reason one of the mattress has increase in height or the other decrease I am not sure what's happened. I c… read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
I have a question in regards to a consumer complaint. QLD.
I have a question in regards ***** ***** consumer complaint … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We are a dental practice in Qld and 2 years ago we purchased
good morning we are a dental practice in Qld and 2 years ago we purchased an autoclave for patient insturment sterilisation … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I bought a brand new stove from Harvey Norman. it was
hello there, I bought a brand new stove from Harvey Norman. it was delivered anf set into place from … read more
John Melis
John Melis
Lawyer
35,660 satisfied customers
Dishwasher bought 23/3/12 with an added 60month warranty.
Dishwasher bought 23/3/12 with an added 60month warranty. ******* say the warranty started when the dishwasher was purchased and is now ended. many other products were purchased at the same time with … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Situation 15 MacBook Pro with retina display value A$2999
Situation 15 MacBook Pro with retina display value A$2999 purchased from Harvey Norman, Warrawong, NSW, 16 January 2015. Found to be defective by Apple store Sydney. Tuesday 30 June replacement comput… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I bought a Digital DVD recorder(which has a built in set top
I bought a Digital DVD recorder(which has a built in set top box) from Harvey Norman last September to get ready to receive digital TV. When I purchased the DVD I specifically asked the question of "c… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
My Wife and I bought a leather lounge suit from Harvey Norman
My Wife and I bought a leather lounge suit from Harvey Norman in 2005, about six months after we bought it there appeared tiny holes in one arm piece. We had moved to Darwin from Bendigo victoria and … read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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