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Answered in 6 minutes by:
4/15/2019
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 52,712
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
VerifiedHi, I am Leon, a NSW Solicitor. This service is not free. I am now reviewing your question and will reply again in a moment.
Good Morning
Have you reported this to the police?
Has Telstra provided you with the details in the account?
You need to report this to the police.
Once you have the police report about identity fraud then you can get telstra to move on this.
They had to have used some of your information to open the account.
Telstra should suspend the account.
It is the same in all states. I am in NSW
Here is some information form others about what they did.
https://crowdsupport.telstra.com.au/t5/Websites-Telstra-24x7-My-Account/Account-Fraud/td-p/644437
You are not the only one that has issues with telstra refusing to do anything.
But you have to report this to the police first and have them investigate.
I hope this assists and answers your question today
I hope this makes sense and is of assistance. If you wish a phone call please elect for one but be aware it will be an additional fee. If there is nothing further thank you for using my services.
If I have missed anything, or you have any further questions please let me know
If there is anything else in the future please do not hesitate to ask.
Please do not forget to leave positive feedback.
Regards
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 52,712
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
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