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I hope you can point me in the right direction. I'm an
I hope you can point me in the right direction. I'm an Airbnb host and a guest from Canada cancelled his reservation last week. Under my cancellation policy he was eligible for a 50% refund. He wanted a 100% refund as due to Coronavirus he'd had to cancel and said these were exceptional circumstances. I contacted Airbnb and they advised me that his circumstances weren't extenuating, so it was at my discretion whether I wanted to issue a full refund. I told him I was sorry, but I couldn't issue a full refund as his circumstances weren't deemed as being extenuating by Airbnb. I suggested that maybe his insurance company could help. I then started to receive threatening messages from him saying if I didn't issue a 100refund, he would be forced to tell everybody about me in social media. He contacted all my Facebook friends, telling them how despicable I was. He also posted a public defamatory comment on my husband's Facebook page. He has also written a shocking review about me and my husband on a real estate w3 … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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