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I have made a booking online at a hotel which was non
Hi I have made a booking online at a hotel which was non refundable if changed or canceled but I did not receive confirmation of that booking so I made a new booking and paid for it but the hotel want… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
We have made a accomodation booking via Booking.com for 4
we have made a accomodation booking via Booking.com for 4 people in Tasmania form 28/11/2022 to 28/11/2022. One person of the travel party is unable to travel due to a knee replacement scheduled for mid November The cancelation police from Booking.com is depending on the Terms and Conditions of the Holiday houses rental comany which is as follows: If booking made directly and 30 days prior to de date of arrival free of charge minus $50. If booking made via agent ie Booking.com it refers to T&C from Booking.com which says " total cost to cancel" $1,039.46 therefore a increase of cancelation cost of $989.46 = 2078% We Accept that booking confirmation from Booking.com reads Cancelation Policy is "Total cost to cancel" however is it resonable a increase of 2078% between booking direct or agent?? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
We are corresponding to cancel our tickets and refund money
We are corresponding to cancel our tickets and refund money on medical grounds. I have sent whole medical records for investigation … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Motel accomodation had to be cancelled due to a Covid
Motel accomodation had to be cancelled due to a Covid outbreak. They promised to reimburse monies of ~ $300 less a booking fee of $50. This happened in March and after numerous phone calls and promise… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I bought a property just over a year ago. The purpose of the
Hi, I bought a property just over a year ago. The purpose of the purchase was to have a property to rent out short term (airbnb / booking.com etc) and personally make use of it for the odd weekend get… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I making an enquire on behalf of my brother in law who
i making an enquire on behalf of my brother in law who booked accommodation for the 3rd State of Origin game in Sydney for on week at loft apartments Olympic park as he lives in Queensland and because of the COVID outbreaks and the restrictions here in Queensland he wants to cancel his booking. The accommodation has flat out refused a refund stating he should have considered this before booking. I know that is probably true but at the same time I think they are being very unfair and obnoxious about not giving any refund of the $3500 fee. If he went to Sydney he would have to go into 14 days quarantine when he returned to Queensland at his own expense. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Í booked an apartment in Subiaco, Perth through Booking.com
Hi, Í booked an apartment in Subiaco, Perth through Booking.com on 13/2/21. I paid $346 for 2 nights accommodation from 5th to 7th March. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
On Sunday 4th April, I made a reservation on booking.com to
On Sunday 4th April, I made a reservation on booking.com to stay at skyline serviced apartments in melbourbe CBD. An hour or so before we were due to check in, we get a call from the host (Jane), who informed us that she had double booked the accomodation. However, she said she had another apartment she was able to put us in that was more expensive, though would give it to us for the same price. The apartment was supposedly nicer than the one we had originally booked. Jane said we'd get a refund for our reservation we made through booking.com once we cancelled it through their site, which we did. She then gave us her account details so we could transfer her the $2360.80 into her business account for the apartment she was able to re-locate us to, which we did. Upon arrival to the apartment (which was located in a totally different building), we met with her colleague Lucas, who had the key. Jane informed us that she needed a $400 bond which we were happy to give, however, she wanted this in cash, which we did not have. We negotiated and said we would transfer her the funds, which she agreed. The girl who transferred her the $2360.80 had reach her daily transaction limit, so another girl transferred the $400. As she was with a different bank, Jane did not receive the payment instantly. Despite us showing Lucas that the transfer had been made, and sending Jane a screenshot of the transfer, she demanded we withdraw $400 and give Lucas the cash, so we did. Once we finally arrived to the room, we discovered it was nothing similar to our original booking. The room was filthy, and furniture was outdated. There was dirty water left in the kitchen sink, the floor had not been vacuumed, the bathroom looked as if it was just wiped over with a cloth, the mirrors/ glass were filthy, the bed linen was severely creased with marks all over the sheets, the couch has tiny holes in the material and the balcony door was broken and did not lock. Within 5 minutes, we called Jane and informed her we were extremely unhappy with the room she had provided us and it was nothing similar to what we had booked. We told her we were leaving and we wanted a refund. She then said she could put us in another apartment . However, she had already messed us around and we said we did not trust her and we just wanted our money back, in which she said her had to communicate with her supervisor because she was not working that day. In the meantime we left the apartment (completely untouched), and were on our way to another apartment we had just booked. We called her again and said we had left and she basically said that if we return the Key to Lucas (which we had to meet at a different location) she would give us the $400 bond back, but if we did not there was no way that we would get a refund. So at this point we had decided to give the key back in hope that we'd get our refund. She refused to give us the bond back in cash and said she needed to make the transfer for proof, which we agreed to do as she was being extremely uncooperative. So we met Lucas and returned the key and were refunded the bond through transfer. We had to make multiple phone calls and texts to chase up the refund for the stay and additional bond, many of which she ignored. Even after informing her she had been misleading and deceptive with the accomodation she provided us she kept on say i offered to put you in a different apartment but you girls refused. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Booked and paid for accommodation through booking.com that
Booked and paid for accommodation through booking.com that was filthy and did not stay. Nothing like photos on website either booking.com or the owner's site. Owner claimed it was cleaned which is tot… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I made a booking today online at Booking.com, the place was
Hi my name is***** made a booking today online at Booking.com, the place was advertised on main page as $320 but the price was slashed (discounted) down to $290, when I clicked and followed through to… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I replied to John by text but cannot see it here. Do I need
I replied to John by text but cannot see it here. Do I need to reply again? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I am kirsty wondering if u can help myself and my family try
Hey I am kirsty ryan wondering if u can help myself and my family try get our money return or credit from hotel apartment Miller point Sydney as we pay 850 dollars for four night 29th march to 2nd apr… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I booked some accommodation listed as non-refundable earlier
I booked some accommodation listed as non-refundable earlier this month in Sydney. The event we were to attend (thus needing accommodation for) was cancelled due to Coronavirus and enforced restrictio… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I recently booked a Gold Coast apartment for a period in
I recently booked a Gold Coast apartment for a period in Feb. I prepaid with credit card and have seen the debit on my card statement. The booking was through Booking.com and i did not receive any con… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I booked accommodation in Sydney for a friend and I paid the
I booked accommodation in Sydney for a friend and I paid the full amount. We were going to Sydney for a concert, however the concert has now been cancelled. The accommodation booking is for the 25th -… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
We have been denied a refund from Booking.com for a booking
We have been denied a refund from Booking.com for a booking at the Zero Davey Hotel, Hobart. The booking was made 4/1/18 for 15-18/12/18, and was paid for ($780) on Westpac Visa at the time of booking… read more
Leon
Leon
Solicitor
52,702 satisfied customers
I had booked Jetstar flight to and fro between Sudney and
Hi, I had booked Jetstar flight to and fro between Sudney and Melbourne. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
How are you? i wondering if you know how to deal with hotel
hi pearl how are you ? i wondering if you know how to deal with hotel refrund ? i have problem with the hotel i stay now . i booked for 30 night from booking.com website , and i just checked in yester… read more
Leon
Leon
Solicitor
52,702 satisfied customers

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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