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Iam having issues with telstra eversince they switced me
Iam having issues with telstra eversince they switced me over to the nbn the TV will not connect to the internet.Ihave had telstra check the moem etc they say it is not a telstra issue this cost $135.… read more
Leon
Leon
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51,853 satisfied customers
I am a cancer patient and my husband needs a land line for
I am a cancer patient and my husband needs a land line for emergencies he does not use a mobile phone, we are in our 60s. I have 3 lines 1 at a different address with a different problem. I have been … read more
John Melis
John Melis
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Bachelor's Degree
18,693 satisfied customers
M elderly sister [85 years], of 10 Livingstone Street,
M elderly sister [85 years] , ***** ***** of***** Glengowrie, SA Tel 08 8295 8312 landline is not working. She is on high dependency for the landline because of a severe heart condition. It went off o… read more
John Melis
John Melis
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Bachelor's Degree
18,693 satisfied customers
My son is disabled, and I have EPOA. is being billed for
My name is***** son is disabled, and I have EPOA.Peter is being billed for both Cable and NBN services to his home. I spoke with John Melismas on Saturday regarding this issue. On further questioning … read more
John Melis
John Melis
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Bachelor's Degree
18,693 satisfied customers
I have a big problem. My Autistic son lives in Torquay Vic
I have a big problem. My Autistic son lives in Torquay Vic and has no phone or internet. The Modem is flashing. He needs to be able to at least use the phone to contact somebody in an emergency Can you help? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I am representative for my cousin who has a disability. His
I am representative for my cousin who has a disability. His landline (he doesnt use internet) was switched to NBN by Telstra on 9th October, and has not worked since. I have spent many hours on the ph… read more
Leon
Leon
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51,853 satisfied customers
My internet carrier iiNet has disconnected my ADSL stating
My internet carrier iiNet has disconnected my ADSL stating that Telstra has disconnected the server for all ADSL clients.i have had NBN check to see if we could access NBN this happened on 26 August N… read more
Leon
Leon
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51,853 satisfied customers
I have just moved to NBN, with Telstra as my provider.
I have just moved to NBN, with Telstra as my provider. Telstra sent me a modem in the mail, which I presumed would be installed by the technician. The NBN technician has installed NBN today but advise… read more
Leon
Leon
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51,853 satisfied customers
I have moved in with my mother as her carer. I transferred
I have moved in with my mother as her carer. I transferred my internet provider to her residence and was connected mid December and quoted the landline number to my new service provider. I did have a … read more
Leon
Leon
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51,853 satisfied customers
I have recently changed over to NBN. My service provider is
I have recently changed over to NBN . My service provider is Optus . At the time my NBN was connected ( 11/12/2018 ) Optus cut off my landline phone. I have had nuerous calls … read more
John Melis
John Melis
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Bachelor's Degree
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With NBN - not able to use the phone - package with Telstra
With NBN - not able to use the phone - package with Telstra includes internet and phone. … read more
Leon
Leon
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51,853 satisfied customers
My husband and I work from home and have had ongoing issues
My husband and I work from home and have had ongoing issues with our internet connection with Telstra.Today we have had very slow upload and download speeds prompting a call to the technical faults in… read more
Leon
Leon
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51,853 satisfied customers
I have been having an on going problem with Telstra we
I have been having an on going problem with Telstra we signed up with them it will be two years next month when our contract finishes. From day one I have had nothing but trouble with my home phone my… read more
John Melis
John Melis
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Bachelor's Degree
18,693 satisfied customers
We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
Leon
Leon
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51,853 satisfied customers
We have been without internet and landline for 2 weeks, have
We have been without internet and landline for 2 weeks, have rung Telstra several times. When I rang on 14th December they assured me our internet and landline would be working by 17th December. They … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have not had the Internet on my property since at least
I have not had the Internet on my property since at least Dec 3. Telstra sent out a technician who discovered that the internet cable had been broken on Dec 6 and would need replacing. I phoned Telstr… read more
John Melis
John Melis
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Bachelor's Degree
18,693 satisfied customers
Ive been getting very poor service from telstra in the past
Ive been getting very poor service from telstra in the past year or so with my internet dropping out alot of the time, it started dropping every three months or so then it started dropping out more re… read more
Leon
Leon
Solicitor
51,853 satisfied customers
I contacted the telecommunications ombudsman on the
I contacted the telecommunications ombudsman on the 20/03/2017 regarding my mobile phone not being reconnected. This was disconnected by Telstra on the 10/03/2017 with no restriction to the service ju… read more
Leon
Leon
Solicitor
51,853 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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