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We moved into a house last week. And on the first day we
Hey. We moved into a house last week. And on the first day we identified the gas meter not being installed, that issue had to solved by myself and my partner in our time. Then there was the issue with… read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
I'm currently with Optus and recently switched to nbn, since
I'm currently with Optus and recently switched to nbn, since the switch it has been a nightmare as my internet keeps dropping out I have chatted with them numerous times and they have sent out a technician but the problem is ongoing … read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
A month ago I asked if my Optus accounts could be made into
Yes please. A month ago I asked if my Optus accounts could be made into one bill. The Optus person suggested a new system where my mobile, home internet etc could all be combined into one. Now I have two bills. I have been on the phone to Optus for 6 HOURS today to five different people, the last being Bella at 08 70768734 and she said that she could not cancel this new system because I agreed to it. I did not agree to a new system. They want to cancel my NBN and set up a new "mobile Wi fi" at home. I did not EVER want that and never agreed to it. I phoned two weeks ago when I received a new modem (thought was a new moden) but wasnt. I thought it very strange it had a SIM card and phoned Optus to say I didnt want a new phone system and was assured it was all ok. Now I find I have TWO bills for two broadband systems and Bella is refusing to cancel this new system off my mobile phone. All I ever wanted was an amalgamised bill and a better service. I had NO idea they were going to send me a mobile Huawei? routing system and charge me double? Please help I am a 62 year old with a disabled son, I dont understand and I cannot pay this. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
7,240 satisfied customers
My landline with Optus has not been working for nearly 2
My landline with Optus has not been working for nearly 2 months. 2 looks ago I was told that they would fix it in 3 to 5 days. I have an emergency alarm attached to that phone. It is impossible to get… read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
Optus phone. Sales did not tell me the phone I was buying
Optus phone. Sales did not tell me the phone I was buying was locked ( to Optus) until I produced a Telstra SIM card. Sent me home with web site where I could open the lock but didn't say it would not… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
7,240 satisfied customers
Between two telcos Optus and Telstra I have rang a few
Between two telcos Optus and Telstra I have rang a few months back now Optus has Comcredit ln my back . … read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
I had the NBN installed nearly 3 weeks ago and we still have
I had the NBN installed nearly 3 weeks ago and we still have no internet we have a business we run from the home and we cant afford to be without the internet for this long. I havd rang many times to … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
7,240 satisfied customers
It is not a legal question I believe. It realtes to the
It realtes to the internet and the speed and connectivity we were promised from Optus but has not been delivered. … read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
We are experiencing a great deal of dificulty using our
Hi my name is***** we are experiencing a great deal of dificulty using our mobile phones in and around our home. We were with Telstra who would do nothing to assist us so went to Optus whonsaid we had… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
7,240 satisfied customers
I have contacted Commander regarding crackling on my
I have contacted Commander regarding crackling on my landline to be told that it is probably caused by my phone or equipment. The neighbours in this street have had the same complain in the past two w… read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
We have a standing dispute with our landline and internet
We have a long standing dispute with our landline and internet provider. I have a disability and my carer who lives here has been in severe pain and so has not made appropriate complaints to satisfact… read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
I sold a boat alarm to a customer 19 months ago that relied
I sold a boat alarm to a customer 19 months ago that relied on the 2G mobile phone network operating. The 2G network has been shutdown now by all Telco's in Australia which I and the customer didnt ex… read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
I am selling my property, and it has a tennant in it.The
I am selling my property, and it has a tennant in it.The tennant has taken the original copy of the tenancy agreement, so I don't even have a copy.I am selling my property due to a terminal health Dia… read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
Madam , I own a 21 year old unit in Terrigal , NSW. Recently
Dear Sir/Madam , I own a 21 year old unit in Terrigal , NSW. Recently I discovered the "wet " area in the bathroom is limited to the shower area , which had a shower screen 18 months ago. I had the ba… read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
Leon Re: Strathfield sports club Please confirm you
Leon Re: Strathfield sports club Please confirm you have received question I sent to you approximately five minutes ago as I have now lost the page I usually get your alert on. Can you email to my oth… read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
Good evening, I had a Telstra sub-contractor call and offer
Good evening, I had a Telstra sub-contractor call and offer me a deal with my home phone and internet and I thought my mobile phone, as I was with Optus and paying more, so I agree to swap, agreeing v… read more
Leon
Leon
Solicitor
Master's Degree
50,465 satisfied customers
Ok I hope I get all the details right the first time. About
Ok I hope I get all the details right the first time. About 2 weeks ago I bought a $220 mobile phone (pre-paid, not on a plan) from a optus shop. A short while after having the phone, about 3-4 days I… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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