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I having a problem with Optus re the nbn connect and porting
I having a problem with Optus re the nbn connect and porting my number from TELSTRA I First applied in July Optus cancelled it. Without informing me. Ithem went back to yh I'm August and restarted the… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have built my new home and paid the Telstra fee $2,200 at
Dear Deborah, I have built my new home and paid the Telstra fee $2,200 at the start of construction. Apparently, at the time, the NBN address list was unavailable. I am now trying to connect NBN to my… read more
John Melis
John Melis
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I am the practice manager at Bairnsdale Medical Group, a
I am the practice manager at Bairnsdale Medical Group, a private medical practice. Up until Nov 2018, our telephone and internet services were provided by Telstra with whom I had signed a 5 year contract expiring in April 2020. … read more
Leon
Leon
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Master's Degree
30,882 satisfied customers
We have moved into a new home on a new housing estate. There
We have moved into a new home on a new housing estate. There is no NBN. Who is responsible to get the NBN connected … read more
John Melis
John Melis
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Nbn want to charge us $1800 to repair my lid, it was broken
Nbn want to charge us $1800 to repair my lid, it was broken before we moved in, this happened when our house was being constructed, not our fault, our pit is in the middle of our driveway crossover … read more
John Melis
John Melis
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Walkear here, we are about to move into our new townhouse in
Hi Pearl, Ross Walkear here, we are about to move into our new townhouse in Bentleigh East and we are going to Auction the other townhouse, I've been emailing and call NBNCO sinse last September to ge… read more
Leon
Leon
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Master's Degree
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I have moved in with my mother as her carer. I transferred
I have moved in with my mother as her carer. I transferred my internet provider to her residence and was connected mid December and quoted the landline number to my new service provider. I did have a … read more
Leon
Leon
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No landline from 20th dec now internet drops in and out
no landline from 20th dec now internet drops in and out mobile now not working … read more
Leon
Leon
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I purchased a "LiveLife" Medical Alert alarm for my elderly
Hi, I purchased a "LiveLife" Medical Alert alarm for my elderly Mother a few weeks ago at quite a high cost of almost $450.00. It is not suitable for her as she has dreadful gouty arthritis in her han… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Thank you. I recently organised an ADSL2+ and Home phone
Hi Pearl, Thank you. I recently organised an ADSL2+ and Home phone bundle through TPG … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Help Pearl, I have been attempting to resolve issues with
Help Pearl, I have been attempting to resolve issues with Telstra for a number of months in regards ***** ***** nbn connection. To this day I am still without a land line and the matter is still unres… read more
John Melis
John Melis
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9,075 satisfied customers
I am experiencing an incredibly difficult experience with
Pearl I am experiencing an incredibly difficult experience with Telstra/NBN which has gone on for 3 months and countless phone calls without resolution. Can you help me, John whale … read more
John Melis
John Melis
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9,075 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
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9,075 satisfied customers
I have slow nbn 22mbps meant to be 100. I have Foxtel cable
I have slow nbn 22mbps meant to be 100. I have Foxtel cable to the home. … read more
John Melis
John Melis
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I have a contract with Telstra for internet access through
Second opinion] I have a contract with Telstra for internet access through big pond. The contract finishes in March 2018. My son has just had the NBN installed in the house. The land line is in his na… read more
John Melis
John Melis
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9,075 satisfied customers
How can I get advice and directions from a lawyer dealing
How can I get advice and directions from a lawyer dealing with my Telstra/nbn complaint? … read more
Leon
Leon
Solicitor
Master's Degree
30,882 satisfied customers
Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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