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I having a problem with Optus re the nbn connect and porting
I having a problem with Optus re the nbn connect and porting my number from TELSTRA I First applied in July Optus cancelled it. Without informing me. Ithem went back to yh I'm August and restarted the… read more
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Leon
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We are having trouble with Optus since April, we changed
We are having trouble with Optus since April, we changed from DLS to NBN and since then we have had trouble with the service, like drop outs, the Fetch Tv also them not doing what we asked them to do. … read more
John Melis
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I have just moved to NBN, with Telstra as my provider.
I have just moved to NBN, with Telstra as my provider. Telstra sent me a modem in the mail, which I presumed would be installed by the technician. The NBN technician has installed NBN today but advise… read more
Leon
Leon
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Master's Degree
50,486 satisfied customers
I was contracted by Telstra at about 7 pm, regarding my
I was contracted by Telstra at about 7 pm, regarding my application for NBN connection. He left me a number, 1800 834 273 regarding this matter. Since he contracted me out of office, so I want to chec… read more
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John Melis
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I have had no phone - outgoing calls since Friday, and i
Hello. i have had no phone - outgoing calls since Friday, and i have been on the phone , and i have called and chatted multiple times, had to use my mobile for internet for uni and work... i was told … read more
Leon
Leon
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Master's Degree
50,486 satisfied customers
Very slow internet speed. I am in Tasmania. I have been in
I have been in contact with Telstra and have had the NBN tech come and check my service. It has been escalated to the NBN and although they told me it would be fixed by 25 march 2019 I have now been informed it won't be until August 2020 … read more
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I have moved in with my mother as her carer. I transferred
I have moved in with my mother as her carer. I transferred my internet provider to her residence and was connected mid December and quoted the landline number to my new service provider. I did have a … read more
Leon
Leon
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On 2/11/18 I moved residence from Maroochydore to Birtinya
On 2/11/18 I moved residence from Maroochydore to Birtinya (QLD). I advised Telstra in advance of my move, requesting a transfer of my services to my new address.o Failure by Telstra and NBN to provid… read more
Leon
Leon
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Master's Degree
50,486 satisfied customers
I have had dealings with NBN and Telstra for the last 16
I have had dealings with NBN and Telstra for the last 16 days as I have no NBN or landline. Tried of being told they will fix it and NBN cancelling appointment for today. They say query has escalated … read more
John Melis
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7,240 satisfied customers
I have just recently changed from Telstra NBN to Optus NBN
I have just recently changed from Telstra NBN to Optus NBN with a phone line, since it has been repeatedly adverised that everything is going to be turned off. I did this from the Optus store they gav… read more
John Melis
John Melis
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Bachelor's Degree
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Was looking for information about NBN Services. Qld. I have
I have send a request for information about our service as the website says fixed Wireless is available but no provider could give it to us as it says it is unavailable. When I asked Telstra on chat I was told I could get Fixed wireless but when I asked the sales rep she said No. Sent NBN a message about it and their response was that We have Satellite connected so we can't get the fixed wirless.This is true but satellite costs a lot more to have with many drops due to weather which is why we wish to change. … read more
Leon
Leon
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Master's Degree
50,486 satisfied customers
Telstra and NBN have disconnected our phones for going on 11
Telstra and NBN have disconnected our phones for going on 11 days now. We are a function house and golf course business and rely heavily on our phones. We have already lost $3000 in first week alone. … read more
John Melis
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We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
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Bachelor's Degree
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I have been having problems with my nbn internet service
Hi I have been having problems with my nbn internet service with iprimus since having it installed in january the service keeps dropping out despite trying to resolve the issue over the preceding mont… read more
John Melis
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I have had trouble with my landline for months. Two new
I have had trouble with my landline for months. Two new handset, and a new modem has not stopped the problem. The internet was fine, NBN said if there a problem it would show up. The phone cuts out, a… read more
Australian Lawyer
Australian Lawyer
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I just sent a message but you went away.I paid $5Help.
I just sent a message but you went away.I paid $5Help … read more
Leon
Leon
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I am having the most frustrating time with Telstra. It has
I am having the most frustrating time with Telstra. It has been going on for months. I am having to spend so much time on the telephone every week. … read more
John Melis
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Bachelor's Degree
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I have had no internet since 27th. April and my provider
I have had no internet since 27th. April and my provider tells me it won't be fixed till the 5th. May. I need internet to run my business from home. Can i sue them for loss of work and also, at first … read more
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Leon
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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