I'm struggling with iinet and optus. Moved to a new house…

Good Afternoon,

how did Optus take over your account, did you contact Optus and request to change over?

Has anyone provided you with documentation to show why Optus has taken over the account?

If you have only been dealing with iiNet I strongly suggest that you put your complaint to them in writing from the date that you moved setting out everything that has happened including all phone calls setting out the dates who you spoke to and what was actually said to the best of your recollection.

You also set out what this has cost you as a result of the failure to provide the service and demand that if this is not rectified within the next 5 working days you will be commencing proceedings and seeking compensation for all your losses.

I would also suggest that you document in this letter of complaint all your losses to date so that they are fully aware of their failure and the impact it has had on you.

If you have also lost business sales as a result of their failure to provide a service you work out what babies and said that out as well.

Clearly they are in breach of the Australian Consumer Laws of failing to provide a service and being paid for it.

If you do not get a response all the problem rectified within the period you stipulate you will then need to prepare a detailed complaint against iiNet with the telecommunication industry ombudsman.

You will lodge with the telecommunication industry ombudsman the letter you sent to iiNet together with an update of what has happened since.

If you have spoken with Optus I would also suggest you set out the conversations you have had with Optus again setting up a date that you spoke to and what you would call was said to the best of your recollection.

But unless you have physically requested to Optus to take over your account they are unable to do so.

The telecommunication industry ombudsman website is as follows:

https://www.tio.com.au/

but until you try and solve it and have evidence that you try to solve the with the Internet service provider, you will be very difficult to get the ombudsman to assist you.

I hope this has assisted and answered your question today.

If you wish to have a phone call to discuss this in more detail please elect a call or I can send you a request.

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Let me know if I have answered your question today.

Regards

Leon