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I have been with Optus since they arrived in Australia I
I have been with Optus since they arrived in Australia I decided to connect to the NBN with Optus when it arrived in our area , They sent me a Modem and a lines man came out and connected us to the NB… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
The nbn was installed in part I guess on 2/6/2020 but we are
The nbn was installed in part I guess on 2/6/2020 but we are most unhappy with the location of the modem and some other box. We have contacted nbn ref. no 12905102 & 12881519 and they blind us with sc… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
My son is disabled, and I have EPOA. is being billed for
My name is***** son is disabled, and I have EPOA.Peter is being billed for both Cable and NBN services to his home. I spoke with John Melismas on Saturday regarding this issue. On further questioning … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I am speaking on behalf of my disabled son. I have EPOA. was
I am speaking on behalf of my disabled son. I have EPOA. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
My internet carrier iiNet has disconnected my ADSL stating
My internet carrier iiNet has disconnected my ADSL stating that Telstra has disconnected the server for all ADSL clients.i have had NBN check to see if we could access NBN this happened on 26 August N… read more
Leon
Leon
Solicitor
Master's Degree
51,855 satisfied customers
I have an issue with Optus. It has been 3 months of being
Hello, I have an issue with Optus. It has been 3 months of being pushed around by this company to get the NBN connected. After many calls and emails I received notification that a technician will be a… read more
Leon
Leon
Solicitor
Master's Degree
51,855 satisfied customers
I moved interstate on July 26 and changed my address with
I moved interstate on July 26 and changed my address with optus but the modem did not arrive at my new address which was*****Trevallyn Tas 7250 then I rang optus and said they will send out another mo… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
Morning, I have a huge issue with Optus. Queensland. I have
I have spoken & chatted to try and fix the problem. … read more
Leon
Leon
Solicitor
Master's Degree
51,855 satisfied customers
We have just got NBN on after 3 weeks wait and technical
We have just got NBN on after 3 weeks wait and technical support at our home and we haven't yet received the Fetch box for connection to our new modem Can you help? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
A month ago I asked if my Optus accounts could be made into
Yes please. A month ago I asked if my Optus accounts could be made into one bill. The Optus person suggested a new system where my mobile, home internet etc could all be combined into one. Now I have two bills. I have been on the phone to Optus for 6 HOURS today to five different people, the last being Bella at 08 70768734 and she said that she could not cancel this new system because I agreed to it. I did not agree to a new system. They want to cancel my NBN and set up a new "mobile Wi fi" at home. I did not EVER want that and never agreed to it. I phoned two weeks ago when I received a new modem (thought was a new moden) but wasnt. I thought it very strange it had a SIM card and phoned Optus to say I didnt want a new phone system and was assured it was all ok. Now I find I have TWO bills for two broadband systems and Bella is refusing to cancel this new system off my mobile phone. All I ever wanted was an amalgamised bill and a better service. I had NO idea they were going to send me a mobile Huawei? routing system and charge me double? Please help I am a 62 year old with a disabled son, I dont understand and I cannot pay this. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
We starting a vet hospital and have been dealing with NBN
Hi, we starting a vet hospital and have been dealing with NBN for 4 months We are in a mobile phone and data black hole (no fixed wireless signal and satellite will not work for radiology data transfe… read more
Leon
Leon
Solicitor
Master's Degree
51,855 satisfied customers
Walkear here, we are about to move into our new townhouse in
Hi Pearl, Ross Walkear here, we are about to move into our new townhouse in Bentleigh East and we are going to Auction the other townhouse, I've been emailing and call NBNCO sinse last September to ge… read more
Leon
Leon
Solicitor
Master's Degree
51,855 satisfied customers
I had the NBN installed nearly 3 weeks ago and we still have
I had the NBN installed nearly 3 weeks ago and we still have no internet we have a business we run from the home and we cant afford to be without the internet for this long. I havd rang many times to … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have recently changed over to NBN. My service provider is
I have recently changed over to NBN . My service provider is Optus . At the time my NBN was connected ( 11/12/2018 ) Optus cut off my landline phone. I have had nuerous calls … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have been having continual dropouts with no telephone or
I have been having continual dropouts with no telephone or internet service for approximately three months with no resolution in site every time the wind blows I am left stranded without any of the ab… read more
Leon
Leon
Solicitor
Master's Degree
51,855 satisfied customers
My query relates to the failure of Iinet to connect a land
Good morning, My query relates to the failure of Iinet to connect a land line to our property. … read more
Leon
Leon
Solicitor
Master's Degree
51,855 satisfied customers
I've been getting notifications that nbn is available in my
Hi I've been getting notifications that nbn is available in my area now. I've been told that connecting to nbn is not optional, but I have an issue with connecting to a service which in all likelihood… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
3 weeks ago I contracted with optus to connect to NBN - 2
3 weeks ago I contracted with optus to connect to NBN - 2 days later my landline was disconnected and in the time since I have contacted optus and I have never had a return call to help me deal with t… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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