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My meter wasn't read for 12 months. Estimates only were
My meter wasn't read for 12 months. Estimates only were done. We live in the country n every time I complained about our meter not being read a different excuse was used. (Gate locked. NO) (couldn't g… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I was wondering if you could give me advice please, re a
I was wondering if you could give me advice please, re a Hugh gas bill I received on tuesday … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I just have an issue with my energy company. Is that
I just have an issue with my energy company. Is that something I can get help with? … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I work for Sienna Homes, I lodged a gas installation request
Hi, I work for Sienna Homes, I lodged a gas installation request on the 26th April. I believe Multinet have 28 days to complete the lead in. As of today despite many, many emails I still do not have an installation date. The Home is completed and ready for occupation next Wednesday. Once the lead in is completed I have to make an application for a meter fix. I have run out of options to have gas completed to this house. Can you please help. … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have had a 10kw solar system plus 16kw of battery storage
I have had a 10kw solar system plus 16kw of battery storage installed 12 months ago. I was with Lumo Australia and was trying to a smart meter installed and was not getting any thing done by Lumo. I c… read more
John Melis
John Melis
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Bachelor's Degree
20,447 satisfied customers
It makes no difference how they generate electricity they
It makes no difference how they generate electricity they will still raught and steal from us... I'll let you all into something... i first got 6 solar panels on my dwelling then down the track I incr… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
We are having an issue with Origin energy and the meter
Hi Pearl We are having an issue with Origin energy and the meter readigns on our Dairy. … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
Is there a choice between a free 'Smart Meter' from an
Is there a choice between a free 'Smart Meter' from an energy retailer and a paid for one phase meter from SA Power networks (distributor). If there is a choice, who is responsible for notifying the c… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
We have had our power provided as Mojo Power since Oct 2016.
We have had our power provided as Mojo Power since Oct 2016. The average monthly bill has been around $260. In July we received a bill for almost $700 - nothing had changed in our household at all. Enquiry from Mogo and we were told that their "estimates" had been off previously and they were simply "making true" our account as we had been previously undercharged. Our next bill in August was $360 which we assumed was our new "normal". Our bill for September has just arrived and it is in excess of $800. This is our monthly bill -our usual quarter averaged around $900. This is absurd and is really creating financial hardship for us as we are unable to estimate our electricity costs. Do we have any option to demand an explanation? This seems terribly unfair - they are just charging us anything they want and they charge a monthly subscription fee to "guarantee" the lowest rates! … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have just recieved my electricity bill, I emptied my mail
I have just recieved my electricity bill , I emptied my mail box on Friday 15 th , The due date on the bill is 13 september , I have spoken to energy australia and they are refering me to the post office? … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have been making payments to Energy Australia since the
I have been making payments to Energy Australia since the beginning of the year to pay my gas bill, via Recoveries Corp. Energy Australia say they have not received the payments and keep ringing and a… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have received a gas bill of $1007 August to November
I have received a gas bill of $1007 August to November 2014. My last years bill same period was $158. I know that I didn't use this amount of gas. I don't mind paying I use. It is very close to the wi… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
Over the past 8 months since living at my property I have encountered
Over the past 8 months since living at my property I have encountered extra large Origin Energy Electricity accounts, during a lot of this time I have been away at least two thirds of each account. I … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I moved into a rented residence in Hawthorn Melbourne in December
I moved into a rented residence in Hawthorn Melbourne in December 2011 having previously arranged for gas and electricity supplies and accounts to be set up for that supply from the time we moved in. … read more
James D. Ford
James D. Ford
Lawyer
1,600 satisfied customers
we have a storage shed. in april their was 160 kwh used, july
we have a storage shed. in april their was 160 kwh used, july till october wasnt even 40 kwh used. we complained about the big usuage and they changed the meter,now they want us to pay $4,000.00 for t… read more
Patrick H.
Patrick H.
Lawyer
5,422 satisfied customers
I moved into a new house approx 2 yrs ago and organised Origin
I moved into a new house approx 2 yrs ago and organised Origin Energy to take over electricity account. For some reason this never happened. Lum Energy has just been in touch to say they are the provi… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
Hi, I have had an electricity and gas account with Lumo from
Hi, I have had an electricity and gas account with Lumo from 1st July 2011. In that time they have charged me the full peak rate for all my electricity. I was not aware until today that they have a Pe… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
can you help please My daughter and her 2 flatmates have
can you help please? My daughter and her 2 flatmates have been issued with an account for over $800 for a gas bill. The firstly moved into a unit approx 23rd Jan 2009 in Mackay Harbour. They have paid… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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