Booking Reference No: 357114957 Sydney Airport Jucy is the…

Chaoze cheng thank you for the information

I summarise your important points as follows:

[1] your question rates to damage to a hire car, which you claim was not you fault and had already occurred prior to the collection of the vehicle.

In relation to this important matter, you may dispute the claim at NCAT.

One of the key evidence factor you will be able to obtain to support your case that the damage to the vehicle occurred before you collected the car, is to request for a copy of the video footage from the garage of he hire company.

All hire companies have cameras where the cars are kept and these cameras record.

From the recordings you will be able to raise a solid defence to the allegations and the wrongful charging of your credit card.

You will need to raise your claim under the Australian Consumer Law .

There are three steps you may take with this important matter.

1. issue a formal complaint in writing to the company and if they refuse then follow step two;

2. Where the company has refused to assist you, the next step is to write s formal complaint to the ombudsman, but this can be a lengthy process. If you are not able to wait out the time, you can follow step 3.

3. You will have a claim under the Australian Consumer Law based on the facts that you have described and you will be able to claim compensation. The legislative Act that applies is the Competition and Consumer Act 2010, Schedule 2.

The NCAT process is very good to meditate disputes of this type as it forces the parties to come together to discuss the issues involved.

In most cases at mediation the matter will settle.

The matter is Civil.

You will be the applicant and the insurer the respondent.

The important filing document is the points of claim. This document needs to be carefully drafted.

I recommend that you download the application first, complete the same and then upload as required to commence the claim.

The alternative to this is filing an application in the local court, in which case you will be able to recover your legal fees as well in pursuit of the debt amount.

What you need to do is to write the complaint in a chronological order detailing what is the issue and what action you have taken to try and rectify the matter.

The chronological order need to be numbered with points 1, 2, 3, etc. with each point being a separate item.

I recommend that you download the application first, complete the same and then upload as required to commence the claim.

The following link will assist you further.

http://www.ncat.nsw.gov.au

Would you like to consider this option ?

Thank you for reaching out today.

You have a legal right to protect your interests in this important situation.

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