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I have serious problems with optus allowing my sims to be
I have serious problems with optus allowing my sims to be hijacked in 13 days multiple times. They said they have started investigation. Ihave reported to cybercrime site. My new personal number is(##… read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
On 18 May I attended Optus Port Macquarie store to have 2
On 18 May I attended Optus Port Macquarie store to have 2 mobiles switched from Telstra to Optus. Only one number has switched with mine still under Telstra with no opportunity to receive calls or tex… read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
We have had some trouble with Optus with on going problems
Hi we have had some trouble with Optus with on going problems with phones and we have sent them back to Optus in return satchels and have been put in a red posting box in town during lockdown and did … read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
I have ordered a iPhone 12through Optus, the delivery
I have ordered a iPhone 12through Optus, the delivery company has claimed they delivered it to me on a day that I was in hospital all day, now I cannot get a satisfactory answer from Optus … read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
I have been with Optus since they arrived in Australia I
I have been with Optus since they arrived in Australia I decided to connect to the NBN with Optus when it arrived in our area , They sent me a Modem and a lines man came out and connected us to the NB… read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
My Son was the victim of fraudulent identity theft. They
My Son was the victim of fraudulent identity theft. They opened an account with a telco and ran up debts. The telco has taken responsibility for the debt. However, my son has a serious mark still on h… read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
My son is disabled, and I have EPOA. is being billed for
My name is***** son is disabled, and I have EPOA.Peter is being billed for both Cable and NBN services to his home. I spoke with John Melismas on Saturday regarding this issue. On further questioning … read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
Re 54822494 our internet speed varies from 11.3 to below 2
Re 54822494 our internet speed varies from 11.3 to below 2 so wifi and fetch box drop out Optus was going to fix it the day before yesterday and again yesterday. How do I stop them lying??? … read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
We have just got NBN on after 3 weeks wait and technical
We have just got NBN on after 3 weeks wait and technical support at our home and we haven't yet received the Fetch box for connection to our new modem Can you help? … read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
I bought a business in Wangara named Half price Lattice
Hi my name is ***** ***** a business in Wangara named Half price Lattice Wangara.I started trading on 1 st of March.When i started business me and the previous owner together speack with optus team( e… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
My landline with Optus has not been working for nearly 2
My landline with Optus has not been working for nearly 2 months. 2 looks ago I was told that they would fix it in 3 to 5 days. I have an emergency alarm attached to that phone. It is impossible to get… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have been trying to get Optus to rectify a problem since
Hello, I have been trying to get Optus to rectify a problem since November. After online chats and phone calls there are still problems. I changed to another plan which was cheaper and they are still … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I am with Optus and was consistently receiving unwanted
I am with Optus and was consistently receiving unwanted calls from Energy Companies, etc. I always blocked these numbers but then I would receive a message saying "you have a missed call from... call … read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
I am having trouble with my optus satellite connection for
I am having trouble with my optus satellite connection for my computer. I rang optus help line 4 times and was always put onto prompt messages with no connection to Optus Satellite help. At one stage … read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
Have you had any complaints about 'Trikon'. We thought we
Have you had any complaints about 'Trikon'. We thought we were signing up with Optus and found that we were not only with Optus for our business but also with Trikon who are sending us bills for a pho… read more
John Melis
John Melis
Lawyer
35,630 satisfied customers
I have been an Optus user for both my phone and mobile data,
Hi Pearl.I have been an Optus user for both my phone and mobile data, for my computer, for more than eight years on a plan. My data download was 1GB and 4Gb for my phone and mobile data respectively. … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
17 October 2015 Dear Messrs: I hope you can provide the best
17 October 2015 Dear Messrs: I hope you can provide the best possible advice for my son. My son had answered to an online advertisement of a second-hand concrete truck pump( for pouring slab) in a con… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
The mobile phone an employee was using was lost or stolen
The mobile phone an employee was using was lost or stolen and I requested a finalisation bill of the account to be mailed out to me some months back. Optus sent the account to an old address and obvio… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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