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I am representative for my cousin who has a disability. His
I am representative for my cousin who has a disability. His landline (he doesnt use internet) was switched to NBN by Telstra on 9th October, and has not worked since. I have spent many hours on the ph… read more
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Leon
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I having a problem with Optus re the nbn connect and porting
I having a problem with Optus re the nbn connect and porting my number from TELSTRA I First applied in July Optus cancelled it. Without informing me. Ithem went back to yh I'm August and restarted the… read more
Leon
Leon
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My telsra bill by direct payment is very high I am not in
my telsra bill by direct payment is very high I am not in business any more I am retired on a age pension my gmail address is***@******.*** I have a land line which is connected to NBN.which I have di… read more
Leon
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I have moved in with my mother as her carer. I transferred
I have moved in with my mother as her carer. I transferred my internet provider to her residence and was connected mid December and quoted the landline number to my new service provider. I did have a … read more
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I changed from dodo to Telstra 4 months ago and dodo has
Hi I changed from dodo to Telstra 4 months ago and dodo has just cut my business phone off cause I didn't pay my bill but I have been with Telstra paying them .. now Telstra don't have my phone number… read more
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We have been without internet and landline for 2 weeks, have
We have been without internet and landline for 2 weeks, have rung Telstra several times. When I rang on 14th December they assured me our internet and landline would be working by 17th December. They … read more
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I have started a business just on 12 months ago and
I have started a business just on 12 months ago and unfortunately recently had to close the doors, when setting up the business I entered into contracts with telstra to provide 2 mobile phones and internet and landline for the shop on 2 year contracts. I went to cancel the plans today and was given an estimate cost to cancel of over $3000 I was wondering if there was any avenue I could take to cancel without such cost. … read more
John Melis
John Melis
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I was connected to NBN network on 13th october. Since then i
since then i have had no landline phone at all internet lasted 2 days and the last 3 days have had no internet either .I have made 5 complaints to telstras NBN department with no satisfactory result … read more
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John Melis
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I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
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I've been having issues since trying switch from Telstra as
Good morning my Name is Greg Campbell I've been having issues since trying switch from Telstra as my carrier for Landline & internet access , to Dodo what rights do i have when Telstra prevented Dodo … read more
Leon
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Pearl.... We are at our wits end in relation to our landline
Hi there Pearl.... We are at our wits end in relation to our landline phone home line. For over 3 weeks we have been without our home number (03 97401111) which has been given to another family maybe … read more
Leon
Leon
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I have a phone which my son bought for me with a prepaid
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Leon
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I Have had a 1800 number attached to my small struggling
I Have had a 1800 number attached to my small struggling business for over 13 years, unknown to me in February 2014 my 1800 number was "Ported away" by Telstra and is now up for sale. This number is *… read more
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See copy of minutes below. I am being sued personally as a
See copy of minutes below. I am being sued personally as a guarantor for an unnecessary debt. BOQ decided to put the sound viable debt free company into receivership rather than support it. BOQ will n… read more
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Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
Expert
Expert
Given the wording of section 9 and the note contained in
Given the wording of section 9 and the note contained in Telstra carrier licence 1997 at the bottom of section 10.1 that says a public number directory includes yellow pages, is it wrong for Telstra t… read more
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Leon
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I have been receiving bills from Telstra which contain...
I have been receiving bills from Telstra which contain an item labelled "Third Party Purchases". I am getting unsolicited calls from 19977771, apparently this number is XXXXX number of some con-artist… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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