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The nbn was installed in part I guess on 2/6/2020 but we are
The nbn was installed in part I guess on 2/6/2020 but we are most unhappy with the location of the modem and some other box. We have contacted nbn ref. no 12905102 & 12881519 and they blind us with sc… read more
John Melis
John Melis
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Bachelor's Degree
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I have not had any internet & NBN through Telstra for over a
I have not had any internet & NBN through Telstra for over a month. Have been told there were outages & when outages finish NBN still doesn't come back. Was told outages were for planned maintenance. … read more
John Melis
John Melis
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I am representative for my cousin who has a disability. His
I am representative for my cousin who has a disability. His landline (he doesnt use internet) was switched to NBN by Telstra on 9th October, and has not worked since. I have spent many hours on the ph… read more
Leon
Leon
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Master's Degree
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It's not a legal issue, but a list of queries. Melbourne,
Melbourne, VictoriaWe are in our late eighties, and have to connect to NBN early in November, so we want to … read more
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John Melis
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Bachelor's Degree
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I have a current issue with telstra, they have put what they
I have a current issue with telstra, they have put what they call a 101 message service on our business line, it was put on October the 3rd, we didnt realise this until the 7th of october. we had 28 missed calls, some with messages, some just numbers. we have contacted them to take it off, they originally said it would take 9-48 hrs, this was over a week ago. this is the current problem, we have had so many in the past 6 months, no phone lines, internet issues, lack of providing service that we are paying for … read more
John Melis
John Melis
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Bachelor's Degree
20,586 satisfied customers
I have just moved to NBN, with Telstra as my provider.
I have just moved to NBN, with Telstra as my provider. Telstra sent me a modem in the mail, which I presumed would be installed by the technician. The NBN technician has installed NBN today but advise… read more
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Leon
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We have been without our landline since Sunday 7th April.
We have been without our landline since Sunday 7th April … read more
John Melis
John Melis
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We have been connected to nBn(/) since June 21 2018 and have
We have been connected to nBn(/) since June 21 2018 and have had nothing but trouble since. … read more
John Melis
John Melis
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Bachelor's Degree
20,586 satisfied customers
I have moved in with my mother as her carer. I transferred
I have moved in with my mother as her carer. I transferred my internet provider to her residence and was connected mid December and quoted the landline number to my new service provider. I did have a … read more
Leon
Leon
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Master's Degree
32,717 satisfied customers
I have a phone connected with Telstra, including internet
I have a phone connected with Telstra, including internet and other products. I live in a rural area and service coverage is not good therefore if the landline is not working we have no coverage for i… read more
John Melis
John Melis
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Bachelor's Degree
20,586 satisfied customers
I asked Telstra if they could provide a cable internet
I asked Telstra if they could provide a cable internet connection and to transfer my phone connection to a new residence I purchased. They went away and checked and said "yes, they could do that". So … read more
John Melis
John Melis
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Bachelor's Degree
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My husband and I work from home and have had ongoing issues
My husband and I work from home and have had ongoing issues with our internet connection with Telstra.Today we have had very slow upload and download speeds prompting a call to the technical faults in… read more
Leon
Leon
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Master's Degree
32,717 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
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Master's Degree
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Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
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Leon
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We have had someone crash into a telegraph pole out the
We have had someone crash into a telegraph pole out the front of our house and the pole fell over, Energex and police came, Energex fixed the power but didn't put back up the pole saying it was telstr… read more
Leon
Leon
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Master's Degree
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We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
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John Melis
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Bachelor's Degree
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I have not had the Internet on my property since at least
I have not had the Internet on my property since at least Dec 3. Telstra sent out a technician who discovered that the internet cable had been broken on Dec 6 and would need replacing. I phoned Telstr… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
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I am having the most frustrating time with Telstra. It has
I am having the most frustrating time with Telstra. It has been going on for months. I am having to spend so much time on the telephone every week. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
20,586 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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