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Can you please twll. Tell me what is classed as fair wear
tell me what is classed as fair wear and tear on a property qld … read more
John Melis
John Melis
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Happy New Year i would like to know how to continue going
Happy New Year i would like to know how to continue going about a claim that has gone on for over 5 months more . sadly i have not been paid as yet as they admitted they will finally pay out my claim only of a few thousand dollars . Its quite a story i have to tell and especially how i have been treated . QBE are the insurance company … read more
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We've just been advised that we have to vacate our rental
Hi. We've just been advised that we have to vacate our rental property in February as the owner increased the rent from $520 pw to $600. We advised that we were prepared to pay $550 in keeping with pr… read more
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I have a property atBanksia Beach Bribie Island, on the 7th
Good morning My Name is***** i have a property at*****Banksia Beach Bribie Island , on the 7th of Dec 2020 we had a very large hail storm and let in water into the house ,i spoke to the insurance comp… read more
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I am chairman of our body corporate committee. In 2014 we
I am chairman of our body corporate committee. In 2014 we had a million dollars of damage to the facade of our building, Petrie Point Apartments in Fortitude Valley. … read more
John Melis
John Melis
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Bachelor's Degree
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I built a home app 8 years ago. About 2 years in the indoor
I built a home app 8 years ago. About 2 years in the indoor tiles started to lift and the grout came out. For app 1.5 years my wife was on her hand and knees fixing it until it became so bad I called … read more
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We are farmers, we have 2 grids we'll, We are in Queensland,
Hello my name is ***** ***** are farmers, we have 2 grids we'll … read more
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We rented a storage unit for storage of furniture (after
We rented a storage unit for storage of furniture (after Cyclone Debbie) and the roof has leaked and damaged some this furniture. Agent is telling us that all risk ours. Is this correct? I can accept … read more
John Melis
John Melis
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Bachelor's Degree
31,751 satisfied customers
I have a rental property at Elanora on the Gold Coast which
Hello Pearl Wilson, I have a rental property at Elanora on the Gold Coast which has been insured via the same broker since purchase 10 - 11 years ago.During cyclone Debbie March 2017 a large amount of water damage took place so I submitted a claim to the insurance company who have had several assessors an engineer and 2 builders in what has become a long ongoing process. The broker informed me of the following info today by email I have been asking about the loss of rent part of my policy but as you can see Good Afternoon Harry,Please find email below from the assessor on your claim.Virtually the only way the loss of rent can be claimed, is if the claim is accepted in the first instance.If you require the place to be repaired to prevent the loss of rent, I would probably advise you organise required repairs while waiting for the insurers response as it is not looking to be likely the claim will be covered due to most of the damage being “over a period of time”.I will ensure I update your account manager upon her return, she is currently on annual leave. Personally, I still believe some portion of the claim should have been accepted with the current policy but the engineer, assessor and insurer believe otherwise.On top of the review with your account manager next week, I have scheduled an appointment with our Claims Manager tomorrow to see if there is anything we can push back on with the insurer.I appreciate your patience Harry, and hope you had a good weekend.Best Regards,Bec SlatteryClaims OfficerLEA Insurance BrokersABN 58 523 762 917 l AFSL 241418P (07) 5538 8988F (07) 5592 3470 ***@******.*** … read more
John Melis
John Melis
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Bachelor's Degree
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Back in January 2016 I had a leaking balcony at our private
Back in January 2016 I had a leaking balcony at our private residence. I engaged a builder to strip the existing balcony and had him relay Hardies scyon exterior flooring and he installed it as per the suppliers specifications. I then engaged a tiler to give me a quote on waterproofing the decking and laying of tiles (which I supplied the tiles). He inspected my balcony and I was told that he could undertake the job which included supplying and installing a waterproof membrane to balcony area, expansion joints and supplying of all other materials to complete the job. He undertook the works in March 2016. In June 2017 we had heavy rain on the Saturday, the following day there was water dripping from the underside of the balcony in numerous places and also water leaking through the down lights. I went back to the tiling place where I purchased the tiles and who gave me the name of the tiler to use and they advised he no longer lived in the area and had moved interstate. I finally tracked him down in September 2017 and I sent him an email. I did not get a response until January 2018 when I contacted him again. I explained the situation and he directed me to the web page of the waterproofing membrane that he used. I then contacted this company by email. I received a call back approx a week later and I explained my situation. The rep of the company asked me to contact the tiler and ask him what process he undertook in regards ***** ***** laying and sealing of tiles to which the tiler has not responded yet. During this time, in Dec 2017 I contacted another company called Megaseal who came down and inspected the balcony. They advised that the membrane had failed and there were cracks in the grout where moisture had penetrated through and also inadequate sealing around the perimeter of the tiling. I obtained a quote which is $11,000 and they can repair it by removing the grout and injecting a latex solution into the joints and then regrouting with waterproof grouting. This comes with a 2 year workmanship guarantee and 25 year product guarantee. Because time is of the essence and the more rain we receive the more damage is occurring, I want to engage Megaseal to repair and rectify the problem. If I pay a deposit by this Friday 2/2 they can start the works Monday. My question is - if I engage Megaseal to go ahead have I got any financial recourse from the tiler and/or manufacturer; or if by engaging Megaseal waiving my rights for any compensation? Thanks Rob Masut … read more
John Melis
John Melis
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Bachelor's Degree
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We received considerable damage during cyclone debbie. We
We received considerable damage during cyclone debbie. We are able to still live in our home, more or less in a camping situation, but our roof still on and no windows blown out. Many locals are much … read more
Leon
Leon
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Master's Degree
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Our business suffered damage after Cyclone Debbie. we have
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My husband (Jim) & I have a rental property and we have
My husband (Jim) & I have a rental property and we have signed a contract to sell. Jim had a look through the property prior to the builder's inspection and immediately picked up a serious problem wit… read more
Leon
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In 2007 we had a fire suncorp rebuilt the interior of house
in 2007 we had a fire suncorp rebuilt the interior of house including bathroom. in2011 tiles loose,. grout falling out. suncorp remedied this under" life time guarantee on repairs" now we have major p… read more
kmslaw
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I bought some marble tiles from a company from Sydney. I
I bought some marble tiles from a company from Sydney. I live in Queensland. The marble tiles came and I had 4 tilers examine them. 2 tilers refused to fit them. One said he will not work with a subst… read more
Leon
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I am involved with an ongoing dispute with my neighbour. My
Hello . I am involved with an ongoing dispute with my neighbour. My neighbour has to drive through my property to access their property. The access is via an easement. I have no problems with anybody … read more
Leon
Leon
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our landlady is asking fro $800 dollars to clean the grout
our landlady is asking fro $800 dollars to clean the grout in our old rental, this was not specified in the lease agreement. despite having th house proffesionally cleaned some minor issues were found… read more
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have been in negotiation with a 3rd parties vehicle insurance
have been in negotiation with a 3rd parties vehicle insurance company for 12 weeks. I'm seeking a loss of earnings settlement after my wife & children were injured in a motor vehicle accident & i had … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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