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My wife and I booked a cruise with Scenic Cruises tor next
My wife and I booked a cruise with Scenic Cruises tor next May/June. The Cruise line (Scenic Cruises) advised us that the cruise was cancelled due to Covid. They now refuse to refund the cost of the c… read more
John Melis
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Is there an ombudsman for travel agents? Tickets were booked
Tickets were booked from Qld to an online Flight Centre based in WA … read more
Leon
Leon
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Follow-up)One of the ladies of my group of 4 that were
Follow-up)One of the ladies of my group of 4 that were booked for this cruise had purchased a re entry visaback into Australia, costing her $375.Now as our cruise was cancelled, either by Cruise1st or… read more
Leon
Leon
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Issue with a cruise booking. I am in was but the comany
i am in was but the comany involved is cruise gura a booking agent … read more
Leon
Leon
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We booked for a cruise and unfortunately I had an accident
Hi, We booked for a cruise and unfortunately I had an accident at work and was unable to go. The person who was going with me has been my carer as I am housebound so she was also unable to go. I have … read more
John Melis
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I booked a hotel through Expedia on a no cancellation basis.
I booked a hotel through Expedia on a no cancellation basis. I understood from the site that I would be expected to produce photo identity on booking in. No problem. However, they insisted on taking a… read more
Leon
Leon
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We have booked with P&O less than 10 days ago. Three days
We have booked with P&O less than 10 days ago. Three days ago I was diagonised with a Merkle Cell Carcinoma and told I would have to undergo five weeks of daily Radiation Therapy which takes us over t… read more
Leon
Leon
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Master's Degree
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We have just returned from an overseas holiday and incurred
We have just returned from an overseas holiday and incurred a bill for hospital treatment on Norwegian Cruise lines totalling $4964.05 US which was claimed through my Visa Card. The insurer has paid i… read more
Leon
Leon
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Bought on line 2 day ticket for on off bus in paris thru
Bought on line 2 day ticket for on off bus in paris thru expedia and vouldnt pick up tickets in paris as they told me im not registered to pick up any tickets if ive booked thru an agent they cant hel… read more
Leon
Leon
Solicitor
Master's Degree
51,856 satisfied customers
My partner was involuntarily disembarked from a cruise ship
Hello. My partner was involuntarily disembarked from a cruise ship that we had been on for less than 24 hours. We were told that a crew member had complained about his conduct. We were told by the hea… read more
Leon
Leon
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We owned an Accommodation business which we sold in Feb this
We owned an Accommodation business which we sold in Feb this year. At Christmas time ( high season ) we held 2 bookings through Expedia. On arrival the guest said they only booked 1 unit. They had actually booked 2 units which was verified by Expedia. We had already taken the money from the Expedia virtual Credit card which is normal procedure. We told the guest they would need to sort it out with expedia as we do not refund on arrival. This is our policy. After a few weeks Expedia tried to take this money from out account. We supplied all necessary documents to the bank to prove we were not in the wrong. It was overturned, however I have now had the money taken from my Trust account as the Bank and expedia think this is the right decision. Firstly this decision is NOT correct. This had nothing to do with us and the money had already been dispersed to the unit owner. I now had money that was designated to other people from my Trust account gone. how can the bank approve of taking money from my trust account. I have to be audited and are answerable to the Office of fair Trading. I would like this money put back into my Trust account. Is there not a law against this. Please advise what our options are Many thanks kay wilson … read more
Leon
Leon
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Master's Degree
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Hi, We booked with Captains Choice a cruise around the
Hi, We booked with Captains Choice a cruise around the British Isles last August, deposit paid September and Citibank Seniors Insurance with Ace Insurance paid. In September we paid business class far… read more
Leon
Leon
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I am booked on a flight with 3 others from Brisbane to New
I am booked on a flight with 3 others from Brisbane to New York with Air Pacific Airlines via Nadi. We were suppose to depart Brisbane 11.30am 14th of October. We now have been informed that the new d… read more
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Leon
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I have recently had to cancel a booking for a cruise thru a
I have recently had to cancel a booking for a cruise thru a cruising company, Oz Cruising, due to illness. Unfortunately we felt that our insurance would not cover us and our refund consisted of a ded… read more
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My daughter and her boyfriend paid for a cruise package which
My daughter and her boyfriend paid for a cruise package which included flights to and from Barcelona via singapore and paris then cruising with Carnival magic - this was booked and nearly completely p… read more
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To whom it may concern. I have just returned from what was
To whom it may concern. I have just returned from what was to be the cruise of a lifetime. We purchased tickets on the P&O Pacific Jewel leaving from Sydney on the 12 June 2010, our travel agents (cru… read more
Brisbane-Lawyer
Brisbane-Lawyer
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Hi, can you help please....An Aust. company selling their european
Hi, can you help please....An Aust. company selling their european rhine/danube river cruises..They have 4 ships and have cabins[2] at the rear of the ships [junior suites, by the way..more expensive … read more
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My partner booked a disabled cabin on a cruise ship for 2008
My partner booked a disabled cabin on a cruise ship for 2008 and another cruise in 2009 with the same company. As she is disabled and there are few disabled cabins we had to pay several thousand dolla… read more
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D. Coleman
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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