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Related Australia Law Questions
I have just moved to NBN, with Telstra as my provider.
I have just moved to NBN, with Telstra as my provider. Telstra sent me a modem in the mail, which I presumed would be installed by the technician. The NBN technician has installed NBN today but advise… read more
Leon
Leon
Solicitor
Master's Degree
50,355 satisfied customers
A month ago I asked if my Optus accounts could be made into
Yes please. A month ago I asked if my Optus accounts could be made into one bill. The Optus person suggested a new system where my mobile, home internet etc could all be combined into one. Now I have two bills. I have been on the phone to Optus for 6 HOURS today to five different people, the last being Bella at 08 70768734 and she said that she could not cancel this new system because I agreed to it. I did not agree to a new system. They want to cancel my NBN and set up a new "mobile Wi fi" at home. I did not EVER want that and never agreed to it. I phoned two weeks ago when I received a new modem (thought was a new moden) but wasnt. I thought it very strange it had a SIM card and phoned Optus to say I didnt want a new phone system and was assured it was all ok. Now I find I have TWO bills for two broadband systems and Bella is refusing to cancel this new system off my mobile phone. All I ever wanted was an amalgamised bill and a better service. I had NO idea they were going to send me a mobile Huawei? routing system and charge me double? Please help I am a 62 year old with a disabled son, I dont understand and I cannot pay this. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
7,240 satisfied customers
I have had no phone - outgoing calls since Friday, and i
Hello. i have had no phone - outgoing calls since Friday, and i have been on the phone , and i have called and chatted multiple times, had to use my mobile for internet for uni and work... i was told … read more
Leon
Leon
Solicitor
Master's Degree
50,355 satisfied customers
My mother Beaton recieved her notification from the NBN in
Hello My name is***** mother Shirley Beaton recieved her notification from the NBN in June to say it was time to switch onto NBN Mum is 86 yrs old and very hard of hearing so I have authority to speak… read more
Leon
Leon
Solicitor
Master's Degree
50,355 satisfied customers
I have just changed suppliers to the nbn, TPG the original
I have just changed suppliers to the nbn, TPG the original company took our phone number that is in the phone book & now won't return it. I now have no home phone if I am sick at all what happens if I… read more
Leon
Leon
Solicitor
Master's Degree
50,355 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
50,355 satisfied customers
On the brink of a breakdown over a TPG mess which has just
On the brink of a breakdown over a TPG mess which has just about brought our business down. I honestly don't know what to do but in a nutshell we changed service providers for our NBN, which meant we … read more
Leon
Leon
Solicitor
Master's Degree
50,355 satisfied customers
I'm trying to sort a bill out for my nan who is 91 years
Hi I'm trying to sort a bill out for my nan who is 91 years old. Apparently she was somehow signed up with southern phone for a land line and an nbn service for 2 years. This doesn't end until much la… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
7,240 satisfied customers
I have had the NBN connected recently to my house which is
My name is***** have had the NBN connected recently to my house which is also my place of Buisness I am semi retired but this installation has totally wiped me out as the Technician disconnected all m… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
7,240 satisfied customers
I am browing online to assit my mum she has received a
I am browing online to assit my mum she has received a notice of workplace bullying investigation … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
7,240 satisfied customers
Connecting to the NBN compulsorily changes the method of
Connecting to the NBN compulsorily changes the method of voice communication over landlines to VOIP. This disables our internal landline network, instead imposes a phone directly connected to the new … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
7,240 satisfied customers
I had Nbn put on last week and by doing this I have lost my
Hi I had Nbn put on last week and by doing this I have lost my home phoneline and sometime things on my computer do not work, and also my TV My daughter rang them last Sunday and after two and a half … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
7,240 satisfied customers
I have had trouble with my landline for months. Two new
I have had trouble with my landline for months. Two new handset, and a new modem has not stopped the problem. The internet was fine, NBN said if there a problem it would show up. The phone cuts out, a… read more
Australian Lawyer
Australian Lawyer
Australian Barrister and Solicitor
Bachelor of Laws
2 satisfied customers
I am doing this for my Mum who is 82 she has not had phone
I am doing this for my Mum who is 82 she has not had phone service for 8 weeks. Telstra says its not anything to do with them its the NBN. My Mum lives on her own had diabetes and heart condition. She… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
6,299 satisfied customers
I just sent a message but you went away.I paid $5Help.
I just sent a message but you went away.I paid $5Help … read more
Leon
Leon
Solicitor
Master's Degree
50,355 satisfied customers
Dear Sir/Madame, I would like to know if I am entitled as
Dear Sir/Madame, I would like to know if I am entitled as customer to compensation of my expenses (few hundred $ so far) because TPG can't fix my malfunctioning from 26 of Dec 2012 internet connection… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
My mother is 97 years old. She is a diabetic and was admitted
My mother is 97 years old. She is a diabetic and was admitted to hospital for high blood sugar level. During her stay in the hospital, she had a fall. Reason for the fall is she has incontinence probl… read more
Leon
Leon
Solicitor
Master's Degree
50,355 satisfied customers
My sister is the owner of the unit in which my elderly mother
My sister is the owner of the unit in which my elderly mother now lives after the proceeds of her home was willed by the father to the youngest sister. Mother is 76 and now has very limited mobility. … read more
Leon
Leon
Solicitor
Master's Degree
50,355 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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