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I don't know if you can offer any advice. I booked a holiday
I booked a holiday to Scandinavia through Trafalgar Tours (Aust) Pty Ltd. The tour and airfares were subseqently cancelled due to Covid-19. Trafalgar tours have organised a credit for their Trafalgar tour in Scandinavia but there has been no response from Trafalgar regarding the return airfares. I was encouraged to book my flights (Thai Airways) Perth-Scandinavia-Perth through Trafalgar in case the tour was rescheduled and it would be easier for both tour/flights to be moved to another departure date. Thai Airways have advised that any discussion regarding a credit or rebooking the flights must be done through Trafalgar Tours. However, in two months I have had no response to emails and two phone calls. I am dealing with the Sydney office of Trafalgar tours. Thai Airways will not enter discussions with customers who booked flights through a travel agent. The flights were due to start 1 June 2020 and still no confirmation from Trafalgar Tours. What can I do? I live in Perth … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have been calling Expedia for days and also have sen
I have been calling Expedia for days and also have sen emails which are no reply email addresses. On 9th March I made a booking for 04th Sept 2020 with free cancellation up to 02 Sept 2020. After maki… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
On 20 June I paid $2081.97 to Agoda for accommodation at
Hi on 20 June I paid $2081.97 to Agoda for accommodation at Sarayi Palm Cove Cairns for 9 nights as from 12 th July which was confirmed, on ringing the hotel for some information they had no record of… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have a question about how much accommodation costs can be
I have a question about how much accommodation costs can be withheld when accommodation is cancelled due to medical reasons. We booked 5 nights accommodation 6 months ago and have just had medical new… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,501 satisfied customers
I booked a hotel through Expedia on a no cancellation basis.
I booked a hotel through Expedia on a no cancellation basis. I understood from the site that I would be expected to produce photo identity on booking in. No problem. However, they insisted on taking a… read more
Leon
Leon
Solicitor
Master's Degree
51,856 satisfied customers
Bought on line 2 day ticket for on off bus in paris thru
Bought on line 2 day ticket for on off bus in paris thru expedia and vouldnt pick up tickets in paris as they told me im not registered to pick up any tickets if ive booked thru an agent they cant hel… read more
Leon
Leon
Solicitor
Master's Degree
51,856 satisfied customers
My husband and I booked a cruise through Expedia with the
My name is Gill***** *****. My husband and I booked a cruise through Expedia with the cruise line WindStar. We paid a deposit of over $1,700 and took out travel insurance. Three weeks later we were co… read more
Leon
Leon
Solicitor
Master's Degree
51,856 satisfied customers
Last October 7th we booked a 7 day holiday to Adelaide. On
Last October 7th we booked a 7 day holiday to Adelaide. On #26th October, the local Post Master suggested we take out travel insurance. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
We owned an Accommodation business which we sold in Feb this
We owned an Accommodation business which we sold in Feb this year. At Christmas time ( high season ) we held 2 bookings through Expedia. On arrival the guest said they only booked 1 unit. They had actually booked 2 units which was verified by Expedia. We had already taken the money from the Expedia virtual Credit card which is normal procedure. We told the guest they would need to sort it out with expedia as we do not refund on arrival. This is our policy. After a few weeks Expedia tried to take this money from out account. We supplied all necessary documents to the bank to prove we were not in the wrong. It was overturned, however I have now had the money taken from my Trust account as the Bank and expedia think this is the right decision. Firstly this decision is NOT correct. This had nothing to do with us and the money had already been dispersed to the unit owner. I now had money that was designated to other people from my Trust account gone. how can the bank approve of taking money from my trust account. I have to be audited and are answerable to the Office of fair Trading. I would like this money put back into my Trust account. Is there not a law against this. Please advise what our options are Many thanks kay wilson … read more
Leon
Leon
Solicitor
Master's Degree
51,856 satisfied customers
I need help we signed a time share contract in Bali and paid
I need help we signed a time share contract in Bali and paid $4800 we don't wish to have the contract we have emailed as we believe they misled us with the details they said it is not as easy as made … read more
Leon
Leon
Solicitor
Master's Degree
51,856 satisfied customers
I live in Tasmania and have recently booked a 10 day holiday
I live in Tasmania and have recently booked a 10 day holiday for my son and I in Darwin from 23rd Nov 2014 until 3rd December. I booked the accomodation online through a company called Shortstays and … read more
Leon
Leon
Solicitor
Master's Degree
51,856 satisfied customers
I am a physiotherapist and do locum work in Australia. This
I am a physiotherapist and do locum work in Australia. This is regarding a recent work contract I undertook for a private practice in Cowra in NSW which was from the 18th of February - 17th of April. … read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
I purchased hotel accommodation in Cancun through flight centre
I purchased hotel accommodation in Cancun through flight centre and there associated company infinity holiday. Then i had to book accommodation at the same hotel with another travel agent (agoda) due … read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
Am I entitled to a refund on airline ticket bookings, as we
Am I entitled to a refund on airline ticket bookings, as we are unable to travel for a serious medical reason.… read more
Leon
Leon
Solicitor
Master's Degree
51,856 satisfied customers
hi we are wondering if you could give us any advise on this.
hi we are wondering if you could give us any advise on this. On Dec 9th we booked 2 flights home through Expedia. We booked it over the phone. The call centre was in India. When we got the email confi… read more
Leon
Leon
Solicitor
Master's Degree
51,856 satisfied customers
Good morning I have just booked a hotel via webjet for 6
Good morning I have just booked a hotel via webjet for 6 days costing $1388 --- apparently part of the conditions in making this booking as it was a special rates was that you could not cancel or chan… read more
Leon
Leon
Solicitor
Master's Degree
51,856 satisfied customers
Hi I purchased a holiday product from the holiday club in QLD
Hi I purchased a holiday product from the holiday club in QLD they promised me many things. I bought into it and paid on a loan $16,500 from the same company with an annual fee of $700. I found out af… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
i have booked 2 different hotel for 5 days trip to Gold Cost
i have booked 2 different hotel for 5 days trip to Gold Cost From this Wednesday to Sunday. Last sunday night my wife's had a apendectomy which was really unexpected. She has been discharged Tuesday a… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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