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I need some advice on an insurance claim. I’m in Victoria. I…

Customer Question
Hi I need some...

Hi I need some advice on an insurance claim

Lawyer's Assistant: What state/territory are you in? It matters because laws vary by location.

I’m in Victoria

Lawyer's Assistant: What steps have you taken so far?

I made a claim after my car was stolen in March. I’d only had it for 9 days. The police found it all smashed up not far from my place- long story short I was offered settlement, but it’s a rent to own setup so as I’m not the owner legally if the car the decision wasn’t mine. The company I lease through rejected the first offer on the basis they couldnt replace at that price

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Yes. They kept stuffing me around with reimbursements and I made a complaint eventually. The minute I made the conpiaint they contacted me and said the claim was no longer approved and they were having me investigated. I’ve just gone through 5hrs of questions and told to sign a million forms to permit access to everything from medical to phone records. Is this ok? I’m really unsure about it all

Submitted: 2 months ago.Category: Australia Law
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Answered in 5 minutes by:
5/31/2018
Solicitor: John Melis, Lawyer replied 2 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,539
Experience: Principal Lawyer at Legal AU Pty Ltd
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Hi, I’m John a solicitor from Melbourne. I may ask you a few questions to narrow the issues you have raised.

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Solicitor: John Melis, Lawyer replied 2 months ago

the investigation that is occurring is a normal process and usually uncomfortable with the requirements for the disclosure of information. Once insurer has collected all the details they will then let you be and make their findings on the information provided.

If there are no anomalies then the claim will be covered.

Where you are being harassed you can make a formal complaint to the insurance ombudsman as well.

You have a legal right to protect your interests in this important situation.

If you need any further information let me know and I will be pleased to assist.

You can come back to this post any time to ask questions and there will be no further charges to you.

Don’t forget to rate me 5 stars as this supports me helping the community, and your important questions.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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