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Im having a major issue with Allianz Australia with a

Customer Question
Good morning, my name...

Good morning, my name is Harley * and Im having a major issue with Allianz Australia with a cancelled policy credit which has been sent to St George Bank. Allianz Policy no 53E-199-725-FPI, With a credit of $3406.96 been sent and authorised to be taken from Allianzs bank account, This has not happened so a paper chque has suppose to have been sent as well, With daily calls to both Allianz and St George Im getting absolutely know where fast, Polices Cancelled on ^th April 2018 Were 53E-050-207 PPII and 53E-199-725-FPI, These two cheques where suppose to be have been on the 20th April 2018, The Cheque for policy ending in PPII for $1312.37 was received on the 26th April, And cleared on the 1st May 2018 all good.

Lawyer's Assistant: What confuses you?

The cheque for Policy ending in PPI has still not been received as of 30th May 2018 for a amount of $3406.96, going to St George Bank account Reference 8345-157-37, Kind Regards ***** ***** Email address is***@******.***

Lawyer's Assistant: Have you talked to an Australian lawyer about this?

Know

Lawyer's Assistant: What steps have you taken so far?

Trying to sort it out myself over the phone to know success

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Here are the email address I have for my dealings as follows***@******.*** Ph 131-000 Option 4 then Option 1 then Option 1 again, And my mobile number is *****(###) ###-####Thank you very much for your time Regards ***** *****

Submitted: 2 months ago.Category: Australia Law
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Answered in 5 minutes by:
5/30/2018
Solicitor: Leon, Solicitor replied 2 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,936
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I am reviewing your question and will reply again in a moment.

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Solicitor: Leon, Solicitor replied 2 months ago

Good Afternoon

Do you have anything in writing from the insurer?

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Solicitor: Leon, Solicitor replied 2 months ago

Good Afternoon

If you wish a call you have to elect a call and it is a further fee.

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Customer reply replied 2 months ago

Sorry i cant afford this service i thought this was a free service as i went through the Ombudsman please cancel this please Kind Regards Harley *

Customer reply replied 2 months ago
Know thanks
Solicitor: Leon, Solicitor replied 2 months ago

The ombudsman will not get involved.

We can continue here and it will not cost you more than you have paid.
If you want a refund I can request it.

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Customer reply replied 2 months ago
i also request a refund of $98 as i was only told it was a $5 fee
Solicitor: Leon, Solicitor replied 2 months ago

I will request you get a refund

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Customer reply replied 2 months ago
Thank you very much, Its a bit misleading saying $5 then taking another $98 aswell
Customer reply replied 2 months ago
How long does the refund take as i didnt agree to the $98 charge as i havent joined up
Solicitor: Leon, Solicitor replied 2 months ago
Good Afternoon,
I Have Requested You Get a Refund you just have to be patient and I will process it. We do not deal with that side of the website as we are only solicitors answering questions.
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Customer reply replied 2 months ago
i just want a fund of the $98 please
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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