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I have been having continual dropouts with no telephone or
I have been having continual dropouts with no telephone or internet service for approximately three months with no resolution in site every time the wind blows I am left stranded without any of the ab… read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
I am just writing to you regarding my recent phone bill. I
Hello, I am just writing to you regarding my recent phone bill. I was overseas in start of August for 4 days and my data roaming was accidentally turned on and I wasnt awared I was being charged massi… read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
We tried to join Optus in January and after a couple of days
Good Morning. We tried to join Optus in January and after a couple of days the said to me to go back to my last provider cause they couldn't get internet lines to our two computers. We live in a retir… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I brought a phone from Optus, and a new number. A girl from
I brought a phone from Optus, and a new number. A girl from Optus asked if I was happy with the service a few weeks later. She asked me about my home internet. She talked me into cutting of my interne… read more
John Melis
John Melis
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Bachelor's Degree
3,672 satisfied customers
We've recently gone onto NB via Optus. The service is
Dear Pearl, we've recently gone onto NB via Optus. The service is terrible, slower than what we had before. … read more
John Melis
John Melis
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Bachelor's Degree
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I am having trouble with my optus satellite connection for
I am having trouble with my optus satellite connection for my computer. I rang optus help line 4 times and was always put onto prompt messages with no connection to Optus Satellite help. At one stage … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I have my mobile through Optus, my bill is normally$35 to
I have my mobile through Optus, my bill is normally$35 to $40 per month on the 5 Feb I received my bill as usual this time $127.49 I rang Optus which is no mean feat to find our why the large bill I w… read more
John Melis
John Melis
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Bachelor's Degree
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My 92 yr old Father changed from Optus to Telstra in Nov.
My 92 yr old Father changed from Optus to Telstra in Nov. 2009. Optus has taken $25 direct debit a month from his pension security account until now. When I rang them they said it was for Internet dia… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I have a connection with Optus. Its a $40 plan. Every month
Hi! I have a connection with Optus. Its a $40 plan. Every month I go over the limit so I have asked them to upgrade me to a $50 plan. But for the last two months - they have not given me any updates (… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
Leon i have access to speak to optus but every time i ring
hi Leon i have access to speak to optus but every time i ring them they keep me on line waiting for 45 mins. my ex told me that he took this bundle because i needed internet but i never knew that he t… read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
Have you had any complaints about 'Trikon'. We thought we
Have you had any complaints about 'Trikon'. We thought we were signing up with Optus and found that we were not only with Optus for our business but also with Trikon who are sending us bills for a pho… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
In May, I became a customer of OVO. They run through Optus.
In May, I became a customer of OVO. They run through Optus. I payed $10 a month for phone and $30 a month for Data. I couldn't get the data to work, even with OVO help, in the end they told me it was … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I had a contract with OPTUS for a fixed line telephone, Plus
I had a contract with OPTUS for a fixed line telephone, Plus Internet. The Internet connection has not worked for 5 months. I have been promised a fix from day to day, since November 2016. Nothing hap… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
I have nbn with Optus in peak times my download speed drops
I have nbn with Optus in peak times my download speed drops to a point were nothing workes I have asked Optus for a didcount untill NBN fix the problem they said no and i must pay my account in full e… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
The mobile phone an employee was using was lost or stolen
The mobile phone an employee was using was lost or stolen and I requested a finalisation bill of the account to be mailed out to me some months back. Optus sent the account to an old address and obvio… read more
Leon
Leon
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Master's Degree
47,543 satisfied customers
I have a situation where i was unable to recieve emails so
I have a situation where i was unable to recieve emails so I called optus to help solve the problem. They tried but said they don't normally deal with livemail. The assistant suggested he cant get on … read more
James D. Ford
James D. Ford
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1,600 satisfied customers
My daughter Melissa Farquharson took out a new mobile contract
My daughter Melissa Farquharson took out a new mobile contract with Optus in February 2012. To keep the current number she had been using they had to port the number from TPG which was in my name Cale… read more
Patrick H.
Patrick H.
5,422 satisfied customers
HI , I just received DEMAND FOR PAYMENT & FINAL NOTICE from
HI , I just received DEMAND FOR PAYMENT & FINAL NOTICE from CCC, commercial credit control about the "outstanding debt" of $58.99 from "unpaid" bill to SIM plus phone company, on 01/07/2008. They are … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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