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We currently have an issue with Optus where our internet is
We currently have an issue with Optus where our internet is consistently dropping out. we have been with Optus for a long time but in this case they have been rather lax in dealing with this issue. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I am seeking help to resolve an issue with Optus. NSW. I've
I've contacted Optus numerous times about damage to my grandson mobile phone which is on a plan with Optus … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I'm having an ongoing dispute with Telstra who were directed
I'm having an ongoing dispute with Telstra who were directed to close my account on Dec 12 last year and transfer my mobile number to Optus. The number has been transferred and I've been using Optus f… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Just need advice. I recently travelled to PNG for my
I recently travelled to PNG for my brothers funeral. Dec 18th , on the 19th I called Optus to activate a travel pack plan for 14 days on the phone I called them with. Somehow they activated the plan on my other phone that I left here in Brisbane. In 2 weeks my bill went up to $750, but while there in PNG , I was unable to connect to the internet. Just text and phone calls. When I got back I called Optus and found that they were at fault. This was Friday last week. They said they'll fix my service but still haven't. I told them I needed to keep in touch with my brothers children because they just lost their father. Without the international calls I cannot contact my brothers children to see how they are. … read more
Leon
Leon
Solicitor
Master's Degree
52,684 satisfied customers
I have issue with Optus I was sure that at time of the
I have issue with OptusI was sure that at time of the transfer from Voda to Optus I was offered iPad as incentive to take over I have three mobile linesI received the bill and saw that there is charge… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
I entered a Quizzline quizz, answered 29 out of 30 questions
Hi Pearl, I entered a Quizzline quizz, answered 29 out of 30 questions & on the last question the call was disconnected from there end. now telstra have sent me a bill for $101.44 I have called there … read more
Leon
Leon
Solicitor
Master's Degree
52,684 satisfied customers
Between two telcos Optus and Telstra I have rang a few
Between two telcos Optus and Telstra I have rang a few months back now Optus has Comcredit ln my back . … read more
Leon
Leon
Solicitor
Master's Degree
52,684 satisfied customers
I have been having continual dropouts with no telephone or
I have been having continual dropouts with no telephone or internet service for approximately three months with no resolution in site every time the wind blows I am left stranded without any of the ab… read more
Leon
Leon
Solicitor
Master's Degree
52,684 satisfied customers
I am just writing to you regarding my recent phone bill. I
Hello, I am just writing to you regarding my recent phone bill. I was overseas in start of August for 4 days and my data roaming was accidentally turned on and I wasnt awared I was being charged massi… read more
Leon
Leon
Solicitor
Master's Degree
52,684 satisfied customers
I am having trouble with my optus satellite connection for
I am having trouble with my optus satellite connection for my computer. I rang optus help line 4 times and was always put onto prompt messages with no connection to Optus Satellite help. At one stage … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I have my mobile through Optus, my bill is normally$35 to
I have my mobile through Optus, my bill is normally$35 to $40 per month on the 5 Feb I received my bill as usual this time $127.49 I rang Optus which is no mean feat to find our why the large bill I w… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
My 92 yr old Father changed from Optus to Telstra in Nov.
My 92 yr old Father changed from Optus to Telstra in Nov. 2009. Optus has taken $25 direct debit a month from his pension security account until now. When I rang them they said it was for Internet dia… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I have a connection with Optus. Its a $40 plan. Every month
Hi! I have a connection with Optus. Its a $40 plan. Every month I go over the limit so I have asked them to upgrade me to a $50 plan. But for the last two months - they have not given me any updates (… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Leon i have access to speak to optus but every time i ring
hi Leon i have access to speak to optus but every time i ring them they keep me on line waiting for 45 mins. my ex told me that he took this bundle because i needed internet but i never knew that he t… read more
Leon
Leon
Solicitor
Master's Degree
52,684 satisfied customers
Have you had any complaints about 'Trikon'. We thought we
Have you had any complaints about 'Trikon'. We thought we were signing up with Optus and found that we were not only with Optus for our business but also with Trikon who are sending us bills for a pho… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
In May, I became a customer of OVO. They run through Optus.
In May, I became a customer of OVO. They run through Optus. I payed $10 a month for phone and $30 a month for Data. I couldn't get the data to work, even with OVO help, in the end they told me it was … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I had a contract with OPTUS for a fixed line telephone, Plus
I had a contract with OPTUS for a fixed line telephone, Plus Internet. The Internet connection has not worked for 5 months. I have been promised a fix from day to day, since November 2016. Nothing hap… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
The mobile phone an employee was using was lost or stolen
The mobile phone an employee was using was lost or stolen and I requested a finalisation bill of the account to be mailed out to me some months back. Optus sent the account to an old address and obvio… read more
Leon
Leon
Solicitor
Master's Degree
52,684 satisfied customers

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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