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Purchased a $150.00 Optus prepaid last Sat. cant use it no
Purchased a $150.00 Optus prepaid last Sat. cant use it no signal. Was important as husband had just come out of hospital. I have cancelled and with Telstra but would like to know if I am eligible for… read more
John Melis
John Melis
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Bachelor's Degree
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Im looking for some advice on a situation im facing with
Im looking for some advice on a situation im facing with optus … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,607 satisfied customers
How are you. I bought a new phone from optus store from
I bought a new phone from optus store from runaway.. from first day lots of problems in the phone. Its automatically turnoff and turn on.. I sent it 2 times in service centre they said its nothing in the phone. When I asked them could you please cancel my contract they said firstly you pay 2000 dollar.. these guys are doing mentally disturabe me these guys don't listen to me. So could you please let me know what I can do.. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,607 satisfied customers
I had gone into store tried to join with Optus phone then
I had gone into store tried to join with Optus phone then asked to cancel as the sales were about to put thru as friend collapsed and my father too. I said them cancel . Wait but they put thru. The bi… read more
John Melis
John Melis
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Bachelor's Degree
35,607 satisfied customers
We joined optus at a store in Southland. We moved from
Hi We joined optus at a store in Southland. We moved from telstra to get new phones (with QR codes etc) and to save on broadband. We didn't receive the Optus contract they said they would be sent to u… read more
John Melis
John Melis
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Bachelor's Degree
35,607 satisfied customers
My internet provider Optus cancelled my internet services
My internet provider Optus cancelled my internet services without any notification. Early February 2020 I put a pay plan in place because I was looking at another provider. I decided to stay with Optu… read more
Leon
Leon
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Master's Degree
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Just need advice. I recently travelled to PNG for my
I recently travelled to PNG for my brothers funeral. Dec 18th , on the 19th I called Optus to activate a travel pack plan for 14 days on the phone I called them with. Somehow they activated the plan on my other phone that I left here in Brisbane. In 2 weeks my bill went up to $750, but while there in PNG , I was unable to connect to the internet. Just text and phone calls. When I got back I called Optus and found that they were at fault. This was Friday last week. They said they'll fix my service but still haven't. I told them I needed to keep in touch with my brothers children because they just lost their father. Without the international calls I cannot contact my brothers children to see how they are. … read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
My mother purchased an Optus phone for me but I was to pay
Hi.. my mother purchased an Optus phone for me but I was to pay the bill... however we live in Colac Victoria 3250 an Optus does not have coverage in Colac so we have been waiting for Optus to send a … read more
John Melis
John Melis
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Bachelor's Degree
35,607 satisfied customers
I used my friends phone Loretta -Durant Optus 07 41889601 to
Hi Deborah, my name is***** & I used my friends phone Loretta Cooper-Durant Optus 07 41889601 to enter a Quizzline contest, after answering 29 of the 30 questions correctly just before the last questi… read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
Between two telcos Optus and Telstra I have rang a few
Between two telcos Optus and Telstra I have rang a few months back now Optus has Comcredit ln my back . … read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
Between two telcos Optus and Telstra I have rang a few
Between two telcos Optus and Telstra I have rang a few months back now Optus has Comcredit ln my back . … read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
I brought a phone from Optus, and a new number. A girl from
I brought a phone from Optus, and a new number. A girl from Optus asked if I was happy with the service a few weeks later. She asked me about my home internet. She talked me into cutting of my interne… read more
John Melis
John Melis
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Bachelor's Degree
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My mother is 87 and no longer capable of dealing with the
Hi my mother is 87 and no longer capable of dealing with the internet. Her service provide, OPTUS, is refusing to give her a landline only, but is forcing her to keep the internet and pay for it. Is t… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
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In May, I became a customer of OVO. They run through Optus.
In May, I became a customer of OVO. They run through Optus. I payed $10 a month for phone and $30 a month for Data. I couldn't get the data to work, even with OVO help, in the end they told me it was … read more
John Melis
John Melis
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Bachelor's Degree
35,607 satisfied customers
Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
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Master's Degree
33,424 satisfied customers
Hi, recently I had to pay my daughters mobile phone bill, which
Hi, recently I had to pay my daughters mobile phone bill, which amounted to $1049, due to her losing work and not able to pay. I went guarantor for one year ago because she was under 18 years of age. … read more
Leon
Leon
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Is there a precedent where a retirement village resident successfully
Is there a precedent where a retirement village resident successfully sued the owner for negligence in their duty of care?… read more
Leon
Leon
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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