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I have an issue with a missing address. I am a builder and
Hi Pearl. I have an issue with a missing address. I am a builder and built 7 units at*****Port Fairy Vic. I am living in Unit 4 and have not been able to get NBN as it is not registered with them. Telstra was the provider of the Network as NBN was not rolled out at that stage. Units 1 and 7 have the NBN but the others are not registered. I have been living in this property since August last year and contacted Telstra to book a move and have had problems ever since. All the infrastructure is in and the AFR###-##-####was Issued on March 2 2018. my wife and I both work from home and this has been the most frustrating process I've ever had to be involved in. It has been nearly 1 year and this problem is still not resolved. I am continually being put back and forth between Telstra and NBN. It is Telstras responsibility as the NBN wasn't rolled out at the time of completion. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
5,019 satisfied customers
I had the NBN installed nearly 3 weeks ago and we still have
I had the NBN installed nearly 3 weeks ago and we still have no internet we have a business we run from the home and we cant afford to be without the internet for this long. I havd rang many times to … read more
John Melis
John Melis
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Bachelor's Degree
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I have a problem that I would love to get some advice. I had
Hi I have a problem that I would love to get some advice … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
5,019 satisfied customers
Giday. I'm looking for a way ahead with my current
Giday. I'm looking for a way ahead with my current situation. About 3 odd years ago, we were on regular satellite and we were always running out of download. we only had 8 gig during the day and at ni… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
5,019 satisfied customers
I moved into a new house 2 months ago and brought a internet
I moved into a new house 2 months ago and brought a internet bundle off Telstra. NBN isn't available in our area yet, so Telstra connected me to adsl. We have had adsl running with no issues. Last Fri… read more
John Melis
John Melis
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I have a small business in craigeburn Victoria ,I have been
I have a small business in craigeburn Victoria ,I have been waiting on internet since march 2016, I have tried NBN and ADSL with Telstra ,with no clear end in sight am I entitled to some sort of compe… read more
John Melis
John Melis
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Bachelor's Degree
5,019 satisfied customers
I was not fully informed about all the fine print of a
I was not fully informed about all the fine print of a $2,000 plan withoptus wifi and NBN broadband network at theoptus and toldoutlet … read more
John Melis
John Melis
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Was looking for information about NBN Services. Qld. I have
I have send a request for information about our service as the website says fixed Wireless is available but no provider could give it to us as it says it is unavailable. When I asked Telstra on chat I was told I could get Fixed wireless but when I asked the sales rep she said No. Sent NBN a message about it and their response was that We have Satellite connected so we can't get the fixed wirless.This is true but satellite costs a lot more to have with many drops due to weather which is why we wish to change. … read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
My mother is 87 and no longer capable of dealing with the
Hi my mother is 87 and no longer capable of dealing with the internet. Her service provide, OPTUS, is refusing to give her a landline only, but is forcing her to keep the internet and pay for it. Is t… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
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Bachelor's Degree
5,019 satisfied customers
We have problems with connection with our wireless Internet.
We have problems with connection with our wireless Internet. Cannot get a response from Telstra as their 132200 does not answer. We have lived in Blackbutt Qld for 8 years. Our wireless internet has a… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS
HI THERE COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS NOW TO GET MY PHONE BACK ON DUE TO NBN DISCONNECTED IT AND I WANT THAT SAME NUMBER BACK AS I IS A BUSINESS NUMBER I HOOKED UP FOR THE… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We moved house on 4 Jan to nbn ready area. Nbn technician
We moved house on 4 Jan to nbn ready area. Nbn technician came out on 14th fault on line. Fault fixed but now they can't send a technician until 29 February. I work from home, my husband and I run a b… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
Expert
Expert
Hello, today my internet service was ported across from Telstra
Hello, today my internet service was ported across from Telstra to Dodo WITHOUT authorization. I work from home and this disruption and deception is costing me daily. Can something be done?… read more
Patrick H.
Patrick H.
Principal Solicitor
5,422 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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