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I changed from dodo to Telstra 4 months ago and dodo has
Hi I changed from dodo to Telstra 4 months ago and dodo has just cut my business phone off cause I didn't pay my bill but I have been with Telstra paying them .. now Telstra don't have my phone number… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have had an account with Telstra for over 27 years for
I have had an account with Telstra for over 27 years for many years now I have been paying $110.00 per fortnight and it had become time foe a new plan. I stipulated that my limit was $110 per fortnigh… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Telstra problem. I have had a dreadful time changing over to
I have had a dreadful time changing over to NBN. I did so and now have my internet connection with MyRepublic from 1/3/2018. During the changeover, unbeknownst to me, Telstra cut my connection off. had huge problems not just with phone calls but with emails too.I have had a lot of trouble with Telstra with bad line since late last year and from about Nov/Dec have made about 37 phone calls to them. The last few calls I had were dreadful - for the first time in my life (nearly 80 now) I got very cross with the silly little man who kept on saying he wanted to negotiate with me over the phone. I ended ups by saying "No - please document your negotiation in writing, this is too abstract for me to comprehend over the phone." and then I hung up. He was obnoxious to say the least. I have received a bill for L/line for $448.49 - usually $110 ish and I have 2 mobiles that used to be covered by $754 per month, but I received a bill for $116.50. I paid that today as I cannot be without my phones, but I am now being harassed by all 3 phones for the $448.49 amount, m due 28/3/2018. I do not accept that I can be sent statements for amounts like these with no explanation. How can I get this sorted out fairly? Kind regards, Nan … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,837 satisfied customers
I am having massive dramas with tesltra and my fixed home
I am having massive dramas with tesltra and my fixed home internet. Ive had it since October last but has work at all, ive put in 5 complaints to telstra and no one is able to fix the issue. As a resu… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
This is about telecommunication, I am getting an incredible
This is about telecommunication, I am getting an incredible number of calls from people who identify themselves to be from Telstra. The line is scratchy and they have very heavy accents and say there … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,837 satisfied customers
We have had someone crash into a telegraph pole out the
We have had someone crash into a telegraph pole out the front of our house and the pole fell over, Energex and police came, Energex fixed the power but didn't put back up the pole saying it was telstr… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
It is Lavinia writing to you. Two days in a row we have
Hi Deborah, it is Lavinia writing to you. Two days in a row we have received phone calls from people purporting to be employed by Telstra. My Dad lives with Dementia & hearing impaired & is finding th… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,837 satisfied customers
My deceased daughter was a Solicitor. Unfortunately I don't
Hi, my name is***** deceased daughter was a Solicitor. Unfortunately I don't have her support as I have been having regular and frequent trouble with internet disconnection for over 18months. The serv… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,837 satisfied customers
We have had an apparent call from a telstra person who said
we have had an apparent call from a telstra person who said had an error on our computer and has been on the phone for over an hour.. it there any way to check to see if this call is authentic … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,837 satisfied customers
I HAVE HAD MY TELSTRA ADSL REMOVED AND CABLE CONNECTED, IT
I HAVE HAD MY TELSTRA ADSL REMOVED AND CABLE CONNECTED, IT HAS TAKEN WEEKS TO GET UP AND RUNNING DUE TO TELSTRA, NOW I ONLY HAVE INTERNET IN MY KITCHEM AND NO OTHER ROOM, I HAVE BEEN TO TELSTRA SHOP A… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
An aged pensioner signed up for a 24 months Mobile Broadband
An aged pensioner signed up for a 24 months Mobile Broadband service with Telstra and wishes to cancel the contract within 24 hours of signing. The local Telstra office advised there is no cooling off… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am having a dispute with Telstra which has been ongoing to
I am having a dispute with Telstra which has been ongoing to some degree for over 18mnths now. I have basically just found out this week that because I have been asking the wrong question, hence not g… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have for many years problems with my internet connection,
I have for many years problems with my internet connection, since telstra did chanm … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I contacted the telecommunications ombudsman on the
I contacted the telecommunications ombudsman on the 20/03/2017 regarding my mobile phone not being reconnected. This was disconnected by Telstra on the 10/03/2017 with no restriction to the service ju… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am reporting a person asking me to press the CTRL key along
I am reporting a person asking me to press the CTRL key along with the windows flag and the letter r, this has happened to me some time ago and I was very badly scammed, therefore I was suspicious and… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Hi there I wondered whether you could kindly help me with
Hi there I wondered whether you could kindly help me with my issue. I rang Telstra 5 months ago when I moved to a new house regarding phone and internet connection. As I had problem connecting to the … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Dear Lawyer I need advice. I recently (2 months ago) left
Dear Lawyer I need advice. I recently (2 months ago) left my previous employment and decided to take the work mobile number with me. Worked with Telstra to enable me to keep the mobile phone number. T… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Hello, today my internet service was ported across from Telstra
Hello, today my internet service was ported across from Telstra to Dodo WITHOUT authorization. I work from home and this disruption and deception is costing me daily. Can something be done?… read more
Havenlawyer
Havenlawyer
2,531 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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