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My mother is 87 and no longer capable of dealing with the
Hi my mother is 87 and no longer capable of dealing with the internet. Her service provide, OPTUS, is refusing to give her a landline only, but is forcing her to keep the internet and pay for it. Is t… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have my mobile through Optus, my bill is normally$35 to
I have my mobile through Optus, my bill is normally$35 to $40 per month on the 5 Feb I received my bill as usual this time $127.49 I rang Optus which is no mean feat to find our why the large bill I w… read more
John Melis
John Melis
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Bachelor's Degree
4,046 satisfied customers
I had a fall late last year on an Optus access plate that
I had a fall late last year on an Optus access plate that had subsided leaving a substantial edge that I tripped over (and was attended to by ambulance officers on the footpath). Willoughby Council ac… read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
I have a $100/month plan with Optus which includes 12GB of
I have a $100/month plan with Optus which includes 12GB of data. Each 1GB of data I use over that costs me $10. … read more
John Melis
John Melis
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Bachelor's Degree
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Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Im a with optus pay from my account. now Telstra has/is
Im a with optus pay from my account. now Telstra has/is sending me an acount the same amount as OPTUS i HAVE TRIED TO GET THIS SETTLED THAT i ONLY HAVE ONE PHONENUMBER WITH OPTUS. iM 86 YRS OLD TOO HA… read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
NSW. In terms of what? we have been separated since 1 march
hello my name is*****: What state are you in? It matters because laws vary by location. Customer: NSW … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
For the past 3 hours i have wasted my evening trying to
Good evening, for the past 3 hours i have wasted my evening trying to contact Optus in AUSTRALIA to help me with why their internet service for my television is unavailable. I got a person from India … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
4,046 satisfied customers
On my mobile account i have 3 charges from a company called
on my mobile account i have 3 charges from a company called Pink Tube on 21/7 28/7 and 4/8 for $9.08 each. Optus say its not their problem. I didn't order this and I don't know who they are? … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Why my optus land line telephone has been disconnected,
why my optus land line telephone has been disconnected … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I found optus had withdrawn money from my bank account to pay
I found optus had withdrawn money from my bank account to pay my ex partners phone bill. She hit me 2 years ago we went to refuge for 6 mths. We moved interstate because I couldn't get a dvo to preven… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
OLD AGED PENSIONR> I DEAL WITH OPTUS ONLY AND HAVE >
I AM AN OLD AGED PENSIONR> I DEAL WITH OPTUS ONLY AND HAVE FOR YEARS> YET TODAY I GOT A BILL FRON TELSTRA FOR102.88 $ FOR HE MONTH OF FEB> WHAT IS GOING ON???… read more
Patrick H.
Patrick H.
5,422 satisfied customers
Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
How can my daughter stop Veda from wrongly identifying her
How can my daughter stop Veda from wrongly identifying her as having outstanding debts when the person at fault is a male living in SA, my daughter lives in Yass NSW. This has happened twice in the la… read more
James D. Ford
James D. Ford
Lawyer
1,600 satisfied customers
Earlier in the year Telstras marketing arm rang my home in
Earlier in the year Telstra's marketing arm rang my home in the evening. During that time I was very ill and on chemotherapy for cancer following surgery. I had my home phone with Telstra and simply h… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I bought a damaged housing comission house from the aution.I
I bought a damaged housing comission house from the aution.I got from the ANZ an loan$190000 and said to them I need $ 50000 to fix it up to move in. They told me :it is now is to get the$ 190000 but … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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