Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

This answer was rated:

I had solar panels installed last year but the output is not…

I had solar panels...

I had solar panels installed last year but the output is not reflected in my bills. Should it be.

Lawyer's Assistant: What state/territory are you in? It matters because laws vary by location.

Nsw

Lawyer's Assistant: What steps have you taken so far?

I have contacted Click Energy, Ausgrid, sunboost(the installer) and the electrician and nobody can tell me what is happening with the power I produce. Where do I go.

Show More
Show Less
Ask Your Own Australia Law Question
Answered in 7 minutes by:
4/3/2018
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,552
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Hi, my name is***** solicitor in Melbourne. Thank you for using Just Answer, and I will answer your question today and ask various questions to narrow the issues in your post raised.

Ask Your Own Australia Law Question

You will have a claim under the Australian Consumer Law based on the facts that you have described. The legislative Act that applies is the Competition and Consumer Act 2010, Schedule 2.

All sellers warrant that goods or service are acceptable for the use/service.

Goods:

a. Goods must be of acceptable quality

b. Goods must be fit for purpose

c. Goods must match their description

d. Goods must match any sample or model.

Services:

a. Must be rendered with due care and skill

b. Services must be fit for the specified purpose.

c. Services must be provided within a reasonable time.

Seller has several options they can provided: repair, replace, refund, compensation, and cancel the entire contract.

What you need to do is to write a formal complaint to the company. This complaint needs to be in a chronological order detailing what is the issue and what action you have taken to try and rectify the matter.

You will have remedies under the the Australian Consumer Law as wells contract.

What you need to do is to write a formal complaint on a legal structure to the company. This complaint needs to be in a chronological order detailing what is the issue and what action you have taken to try and rectify the matter.

The chronological order need to be be numbered with points 1, 2, 3, etc. with each point being a separate item.

The complaint needs to have detailed what you need fixed and for a time limit of a minimum of 7 days to apply.

The complaint then needs to be sent to the dispute resolutions department. Make sure you keep a copy for yourself.

Preferably send the complaint by email.

If you do not receive a reply within 7 days issue a follow up complaint to the first complaint issued.

If no response is received then it is time to commence an action in NCAT.

You may also have a claim of misleading conduct by the seller, under section 18 of the Australian Consumer Law. In general, misleading someone may include conduct ranging from lying to them, to making false or inaccurate claims, to creating a false impression, to leading them to a wrong conclusion, to omitting important information. Importantly, it is not necessary to establish that the trader intended to mislead or deceive. A person or corporation may have engaged in conduct that was misleading or deceptive even if they have acted honestly and reasonably. Silence may constitute misleading or deceptive conduct, but this will depend on the circumstances of the case.

The seller cannot rely on a disclaimer or exclusion clause to protect themselves from misleading or deceptive conduct. However, the fine print will still be considered.

Would you like to try this option of the complaint first.

If you need any further information please let me know.

You can come back to this post any time to ask questions and there will be no further charges to you.

Don’t forget to rate me 5 stars as this supports me helping the community, and your important questions.

Have I answered your question today ?

John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,552
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified
John Melis and 87 other Australia Law Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Melis Your Own Question
John Melis
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,552
3,552 Satisfied Customers
Experience: Principal Lawyer at Legal AU Pty Ltd

John Melis is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

27,790 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,976 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

John Melis

John Melis

Lawyer

3,552 satisfied customers

Principal Lawyer at Legal AU Pty Ltd

< Previous | Next >

Related Australia Law Questions
My issue is to deal with my electricity provider. I am
My issue is to deal with my electricity provider. I am currently in contract with Origin Energy and have recently installed Solar Power (an 80KW system) to my industrial property. Our current contract… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
I recently had solar panels installed. My electric supply
I recently had solar panels installed. My electric supply was working perfectly before installation. Following solar installation the RCD trips started failing which left me with half of the house wit… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
We had solar panels installed July 2017. As at today's date
We had solar panels installed July 2017. As at today's date we are still not compliant with Powercor because of invalid paperwork submitted by electrician and inspector subcontracted by Aussave Energy… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,552 satisfied customers
I was wondering what the the law with an electrician putting
I was wondering what the the law with an electrician putting one solar panel on a roof. is the Law there must be two electricians to do this. … read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
I need to know about Solar panel suppliers, Victoria, No not
No not as yet i am trying to work with quotes and have approached both Euro Solar and Going Solar and trying to find out if there has been many complaint on both of these companies … read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
I'm currently renting a property with solar panels. During
I'm currently renting a property with solar panels. During the day the energy produced in surplus not used from me gets fed back into the main grid of the power company. The power company pays the lan… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
Last year I purchase A 5 kw Solar Panel system from Solar E
Last year I purchase A 5 kw Solar Panel system from Solar E Perth,WA. I had 20 Cells installed on my roof. I was told at the time of purchase, that my energy bill will continue to decline albeit gradu… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
We received a letter from the QLD Fair trade department
We received a letter from the QLD Fair trade department telling us that the isolaters that were installed by BLUELINE solar panels were faulty and needed to be replaced. We rang Blueline and were told… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
I have a problem with the roof of my house. I have a fibro
Hello my name is***** have a problem with the roof of my house. I have a fibro roof and in january last year i had some solar panels put on it. In may this year we had a bad storm and in june i notice… read more
James D. Ford
James D. Ford
Lawyer
1,600 satisfied customers
I installed a solar power system which charges batteries which
I installed a solar power system which charges batteries which run the house and only use the grid as backup. However I've been having problems with the system which had to have the batteries replaced… read more
James D. Ford
James D. Ford
Lawyer
1,600 satisfied customers
I have had solar panels installed July 2013. I have not heard
I have had solar panels installed July 2013. I have not heard from my supply company until I recieved a bill dated 10th Feb for $314.30. I rang and questioned why my bill didn't show what my solar pan… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
We had a solar system installed to our house two years ago
We had a solar system installed to our house two years ago which came with a 25year guarantee on the solar panels. These solar panels are faulty and the supplier has confirmed this and is prepared to … read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
I am involved in a SOLAR ENERGY dispute between Sharp and Origin
I am involved in a SOLAR ENERGY dispute between Sharp and Origin about a Sharp Inverter that has blown a fuse. An electrician from Origin (the service provider) had called and identified the solar ene… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,976 satisfied customers
Business/Trader identified: Sanctuary Energy Details of
Business/Trader identified: Sanctuary Energy Details of Complaint: We signed a 5 year contract with Sanctuary Energy on 27/09/2010 to be our electricity supplier and also for the installation of solar… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
we have had solar panels from origin 3yrs ago. complained they
we have had solar panels from origin 3yrs ago. complained they where not working right,a new inverter was put in we told no they where working although bills showed they where not. Took readings for 1… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
Tru Energy Adjustments on my account summary ie Service Truck
Tru Energy Adjustments on my account summary ie Service Truck Visit cannot be properly explained by customer services. Total amount inc. GST is $263.30. I have been levied monthly at $70 for 3 months.… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
Hello, Have a problem with an electrical contractor not doing
Hello, Have a problem with an electrical contractor not doing job as requested. He was asked to put 3 air contitioners on the our solar panel feed and did not do it we have now been hit with a bill fo… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers
Hi 18months ago I bought a solar power system for my house
Hi 18months ago I bought a solar power system for my house which was installed and I assumed complete. 3 weeks ago I had an upgrade done and 6 more panels added to the original. When this was done I w… read more
Leon
Leon
Solicitor
Master's Degree
27,790 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x