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We lost power here in the 26012018. It was off for 18hrs. I…

Customer Question
We lost power here...

We lost power here in the 26012018. It was off for 18hrs. I put in a claim form to the power company. They have said it wasn't their fault. Oice jyst received another letter from them, saying it was only a momentary interruption. What as i supposed to do. I lost over $600 worth of food.

Lawyer's Assistant: What state/territory are you in? It matters because laws vary by location.

Victoria

Lawyer's Assistant: What steps have you taken so far?

Sent claim forms. That got rejected. Spoke to them over the phone. That's when i got this next letter, saying it was only a momentary interruption. I think 18hrs is a bit longer then momentary.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I don't think so.

Submitted: 3 months ago.Category: Australia Law
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Answered in 5 minutes by:
3/27/2018
Solicitor: Leon, Solicitor replied 3 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,719
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I am reviewing your question and will reply again in a moment.

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Solicitor: Leon, Solicitor replied 3 months ago

Good Afternoon

Do you know what caused the blackout?

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Customer reply replied 3 months ago
Ok
Solicitor: Leon, Solicitor replied 3 months ago

Have they given you any indication as to what caused the blackout?

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Customer reply replied 3 months ago
I thought ombudsmen were free.
Customer reply replied 3 months ago
Unplanned outage
Solicitor: Leon, Solicitor replied 3 months ago

We are not the ombudsman.

I am a solicitor and I ma her to provide you with information to assist you with your question.

I can arrange you get a refund

Let me know what you wish to do.

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Customer reply replied 3 months ago
I went on here because it said this was to an ombudsmen. I just need to know what to do about this situation.
Customer reply replied 3 months ago
I think I'll try again. To try and get to get onto a ombudsmen.
Solicitor: Leon, Solicitor replied 3 months ago

I will request you get a refund,

All the best and good luck

Regards

Leon

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Customer reply replied 3 months ago
Thankyou
Solicitor: Leon, Solicitor replied 3 months ago

You are welcome

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

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