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Our phone number has always been listed as being at 76 Sandy
Our phone number has always been listed as being at 76 Sandy Creek Rd Grantham, when in fact for 30+ years it has been at 211 Sandy Creek Rd Grantham. … read more
Leon
Leon
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Master's Degree
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How are you. Nsw. With this step ,just you. I signed on with
I signed on with Telstra at the beginning of the year with a BYO plan it was a $39 plan and when I started getting bills it was for $360 when I rang them up they were saying that's what was a part of my plan when I went into the store what we found out was there was another gentleman who lives in Queensland with my exact name different birthdate and different state and I was getting his bills so Telstra in the shop called the Telstra online just to let him know that they are mixing things up I they were supposed to call me back and I never did and I still paid my bills which is $39 I've just come back from overseas and I have completely disconnected my phone so I have no phone working at all I am saying that I have a handyman business and like I said to them the time… read more
Leon
Leon
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I used my friends phone Loretta -Durant Optus 07 41889601 to
Hi Deborah, my name is***** & I used my friends phone Loretta Cooper-Durant Optus 07 41889601 to enter a Quizzline contest, after answering 29 of the 30 questions correctly just before the last questi… read more
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Leon
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Master's Degree
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I have a complaint against Telstra for their action in
I have a complaint against Telstra for their action in disconnecting my business lines supposedly as part of their NBN strategy and they have sent me a deed of release to compensate (they offered a fl… read more
John Melis
John Melis
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Bachelor's Degree
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I get reasonably frequent recorded messages on my landline
I get reasonably frequent recorded messages on my landline phone telling me my broadband network will be disconnected and I need to Press 1 NOW to avoid this. … read more
Leon
Leon
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Master's Degree
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Since NBN connection we have lost our landline. Have spent
Since NBN connection we have lost our landline. Have spent almost 2 hours with Telstra who say there is nothing wrong with the line. There is no dial tone, phone calls in go straight to message bank a… read more
Leon
Leon
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Master's Degree
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I am the practice manager at Bairnsdale Medical Group, a
I am the practice manager at Bairnsdale Medical Group, a private medical practice. Up until Nov 2018, our telephone and internet services were provided by Telstra with whom I had signed a 5 year contract expiring in April 2020. … read more
Leon
Leon
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Master's Degree
50,361 satisfied customers
I have moved in with my mother as her carer. I transferred
I have moved in with my mother as her carer. I transferred my internet provider to her residence and was connected mid December and quoted the landline number to my new service provider. I did have a … read more
Leon
Leon
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Master's Degree
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On 2/11/18 I moved residence from Maroochydore to Birtinya
On 2/11/18 I moved residence from Maroochydore to Birtinya (QLD). I advised Telstra in advance of my move, requesting a transfer of my services to my new address.o Failure by Telstra and NBN to provid… read more
Leon
Leon
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Master's Degree
50,361 satisfied customers
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
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Master's Degree
50,361 satisfied customers
We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
Leon
Leon
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Master's Degree
50,361 satisfied customers
Telstra and NBN have disconnected our phones for going on 11
Telstra and NBN have disconnected our phones for going on 11 days now. We are a function house and golf course business and rely heavily on our phones. We have already lost $3000 in first week alone. … read more
John Melis
John Melis
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Bachelor's Degree
7,240 satisfied customers
I am doing this for my Mum who is 82 she has not had phone
I am doing this for my Mum who is 82 she has not had phone service for 8 weeks. Telstra says its not anything to do with them its the NBN. My Mum lives on her own had diabetes and heart condition. She… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
6,299 satisfied customers
How can I get advice and directions from a lawyer dealing
How can I get advice and directions from a lawyer dealing with my Telstra/nbn complaint? … read more
Leon
Leon
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Master's Degree
50,361 satisfied customers
I contacted the telecommunications ombudsman on the
I contacted the telecommunications ombudsman on the 20/03/2017 regarding my mobile phone not being reconnected. This was disconnected by Telstra on the 10/03/2017 with no restriction to the service ju… read more
Leon
Leon
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Master's Degree
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We have a contract with telstra via the nbn for computer and
We have a contract with telstra via the nbn for computer and mobile phone. We have moved from Nerang QLD to Lismore NSW where nbn is not available. telstra says we cannot leave the contract but must p… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
6,299 satisfied customers
Telstra disconnected my land line phone and allocated it to
Telstra disconnected my land line phone and allocated it to some one else without notifying me of their intentions, this lost me my internet connection. … read more
Leon
Leon
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Master's Degree
50,361 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
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Leon
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50,361 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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