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Optus is failing to report stolen fones and stop them being
optus is failing to report stolen fones and stop them being used … read more
John Melis
John Melis
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Bachelor's Degree
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Optus is my server for internet. I took a $40. 00 plan
Optus is my server for internet. I took a $40. 00 plan recently that has been costing me a lot more. I am disputing my account and my bill remains unpaid. I have written a letter of complaint toOptus … read more
Leon
Leon
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Master's Degree
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My mother is 87 and no longer capable of dealing with the
Hi my mother is 87 and no longer capable of dealing with the internet. Her service provide, OPTUS, is refusing to give her a landline only, but is forcing her to keep the internet and pay for it. Is t… read more
Leon
Leon
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Master's Degree
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Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
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Leon
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I don't no if you can help me its not a gov. dept. problem,
HI, I don't no if you can help me its not a gov. dept. problem, but someone has put and invoice into a collection agency against me for $1500. I do not think the amount is fair as I had a quote for $6… read more
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Leon
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I have my mobile through Optus, my bill is normally$35 to
I have my mobile through Optus, my bill is normally$35 to $40 per month on the 5 Feb I received my bill as usual this time $127.49 I rang Optus which is no mean feat to find our why the large bill I w… read more
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I have a connection with Optus. Its a $40 plan. Every month
Hi! I have a connection with Optus. Its a $40 plan. Every month I go over the limit so I have asked them to upgrade me to a $50 plan. But for the last two months - they have not given me any updates (… read more
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Im a with optus pay from my account. now Telstra has/is
Im a with optus pay from my account. now Telstra has/is sending me an acount the same amount as OPTUS i HAVE TRIED TO GET THIS SETTLED THAT i ONLY HAVE ONE PHONENUMBER WITH OPTUS. iM 86 YRS OLD TOO HA… read more
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Leon
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I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
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Leon
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Master's Degree
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I have been an Optus user for both my phone and mobile data,
Hi Pearl.I have been an Optus user for both my phone and mobile data, for my computer, for more than eight years on a plan. My data download was 1GB and 4Gb for my phone and mobile data respectively. … read more
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Leon
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Master's Degree
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What a lovely name; my middle name is Pearl! I live in South
Hi Pearl. What a lovely name; my middle name is Pearl! … read more
Daniel
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I was after some legal advice regarding taxation. My
Hi Pearl, I was after some legal advice regarding taxation. My business has accumulated a tax debt and was after legal advice on what my options are. … read more
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I found optus had withdrawn money from my bank account to pay
I found optus had withdrawn money from my bank account to pay my ex partners phone bill. She hit me 2 years ago we went to refuge for 6 mths. We moved interstate because I couldn't get a dvo to preven… read more
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Master's Degree
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The mobile phone an employee was using was lost or stolen
The mobile phone an employee was using was lost or stolen and I requested a finalisation bill of the account to be mailed out to me some months back. Optus sent the account to an old address and obvio… read more
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Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
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I have a situation where i was unable to recieve emails so
I have a situation where i was unable to recieve emails so I called optus to help solve the problem. They tried but said they don't normally deal with livemail. The assistant suggested he cant get on … read more
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Hi, recently I had to pay my daughters mobile phone bill, which
Hi, recently I had to pay my daughters mobile phone bill, which amounted to $1049, due to her losing work and not able to pay. I went guarantor for one year ago because she was under 18 years of age. … read more
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My daughter Melissa Farquharson took out a new mobile contract
My daughter Melissa Farquharson took out a new mobile contract with Optus in February 2012. To keep the current number she had been using they had to port the number from TPG which was in my name Cale… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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