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I had a small business listing with pages telstra in oct…

I had a small...

I had a small business listing with white pages telstra in oct 2016 they said the contract would last for 12 months and renew each year (something i did not recall) then My business finished in nov18 in that time I had no bills ???? so when I got a bill today for $61.05 being a monthly payment for 12 months I didn't even know what it was for ....so apparently that have out the listing in but in their error they never billed me their fault so with not receiving any bills I didn't think the add even went ahead so now they say I owe 12months at $61.00 a month because the close was Nov 17 ???? so my thoughts are I didn't even know I had that add as I never received a bill ?

Lawyer's Assistant: What state are you in? And is a local attorney or other consumer protection advocate helping with this?

NSW and no not at the moment

Lawyer's Assistant: What steps have you taken so far?

Just rang the white pages number

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

No thats it

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Answered in 5 minutes by:
3/15/2018
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,536
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Hi, my name is***** solicitor in Melbourne. Thank you for using Just Answer, and I will answer your question today, and ask various questions to narrow the issues in your post raised.

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have you send a formal complaint in writing yet ?

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Customer reply replied 5 months ago
not as yet

What you need to do is to write a formal complaint to the company. This complaint needs to be in a chronological order detailing what is the issue and what action you have taken to try and rectify the matter.

The complaint needs to be in a chronological order with numbered points 1, 2, 3, etc.

The complaint needs to have detailed what you need fixed and for a time limit of a minimum of 14 days to apply.

The complaint then needs to be sent to the dispute resolutions department. Make sure you keep a copy for yourself. Preferrably send the complaint by email.

If you do not receive a reply within 14 days issue a follow up complaint to the first complaint issued.

If no response is received then it is time to commence an action in the local tribunal.

Would you like to try this option first.

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Customer reply replied 5 months ago
thanks

You are welcome

You can come back to this post any time to ask questions and there will be no further charges to you.

Don't for get to rate me for 5 stars as this supports me helping the community and thank you for using Just Answer.

John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,536
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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