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I had a iphone5 with telstra service and payment, I need to…

I had a iphone5 with...
I had a iphone5 with telstra service and payment, I need to get the record of buying this phone from telstra around 2014
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Answered in 5 minutes by:
3/10/2018
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,291
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Hi, my name is***** solicitor in Melbourne. Thank you for using Just Answer, and I will answer your question today, and ask various questions to narrow the issues in your post raised.

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have you issued a formal complaint yet ?

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Customer reply replied 4 months ago
no I need the record so I can unlock my phone cannot remember password *****

Your iPhone has a pok code inside have you spoken with Telstra yet.

you can retrieve that number yourself too

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Customer reply replied 4 months ago
no not yet
what is the number for?

to unlock the phone.
I have extended a special offer to talk on the phone about this important matter, please look, it will help you.

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Customer reply replied 4 months ago
email is better for me please

ok what you need to do for ease you ring telstra and they will be able to tell you the puk code and then you can unlock your phone.

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  1. Contact Customer Care to request your PUK code.
  2. When prompted on the Dialer screen, tap Unlock.
  3. Enter the PUK code and tap OK.
  4. Enter a new PIN code and tap OK.
  5. Re-enter the new PIN code and tap OK.
  6. Wait for the device to finish unlocking.
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does this answer your question today ?

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Customer reply replied 4 months ago
not sure but will try but I do not see anywhere were I can see a dialer screen the only screen i get is the varification screen and asks for password ***** email address

Tesltra will be able to talk you through it.

Have I answered your question today ?

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Customer reply replied 4 months ago
thanks

You can come back to this post any time to ask questions and there will be no further charges to you.

Don't for get to rate me for 5 stars as this supports me helping the community and thank you for using Just Answer.

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Customer reply replied 4 months ago
will do thanks again!
Oskar

you are welcome

John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,291
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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