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Coles Financial Services are currently asking all customers…

Customer Question
Hi Pearl - Coles...

Hi Pearl - Coles Financial Services are currently asking all customers to re-register online giving their Coles Myercard number AND their PIN and CSV. I’m extremely wary about entering any of these online - particularly my PIN. Is this legal?

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Queensland

Lawyer's Assistant: Has anything been filed or reported?

Legally?

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Other than there are many people unhappy with this.

Submitted: 5 months ago.Category: Australia Law
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Answered in 3 minutes by:
3/7/2018
Solicitor: Ray, Lawyer replied 5 months ago
Ray
Ray, Lawyer
Category: Australia Law
Satisfied Customers: 48,863
Experience: 30 years in civil, probate, real estate, elder law
Verified

Hi and welcome to JA. Ray here to help you today.Please bear with me a few moments while I review your question and respond.

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Customer reply replied 5 months ago
Can I ask why I’ve already been charge $62 in addition to the $5 refundable deposit? I wasn’t told about this?
Solicitor: Ray, Lawyer replied 5 months ago

These guys are total scammers.There are numerous internet reports of them scamming funds in this manner.You can see one here.I would not do this and give them this information

https://www.complaintsboard.com/complaints/coles-financial-services-credit-card-fraud-dept-c817607.html

I appreciate the chance to help you tonight.Thanks

If you can positive rate 5 stars it is much appreciated.

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Customer reply replied 5 months ago
EXcuse me - it’s your company who have just taken $67 from my account....... I want to know why??
Solicitor: Ray, Lawyer replied 5 months ago

I just answer questions here, this was likely a deposit only.

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Customer reply replied 5 months ago
It was only stated as $5 refundable deposit. Not $62!! Who do I contact to reverse this?
Solicitor: Ray, Lawyer replied 5 months ago

I will opt out here and let customer service respond.

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Customer reply replied 5 months ago
Not leaving this site until my $62 has been refunded..... Then I’m going to the ombudsman...
Solicitor: Ray, Lawyer replied 5 months ago

JustAnswer/Customer service

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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