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I have been having continual dropouts with no telephone or
I have been having continual dropouts with no telephone or internet service for approximately three months with no resolution in site every time the wind blows I am left stranded without any of the ab… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am just writing to you regarding my recent phone bill. I
Hello, I am just writing to you regarding my recent phone bill. I was overseas in start of August for 4 days and my data roaming was accidentally turned on and I wasnt awared I was being charged massi… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We tried to join Optus in January and after a couple of days
Good Morning. We tried to join Optus in January and after a couple of days the said to me to go back to my last provider cause they couldn't get internet lines to our two computers. We live in a retir… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
4,058 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have been having issues with Optus its been a very story.
i have been having issues with Optus its been a very long story . to cut it short they made a mistake with my bill and in stead of trying to contact me they got debt collectors to one year after i cancelled my contract . it took me one week to prove i was right and i have proof of them apologising and telling me they will sort out my credit history . well today i found out i have a black mark against my because of this and its Optus mistake . … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
4,058 satisfied customers
On my mobile account i have 3 charges from a company called
on my mobile account i have 3 charges from a company called Pink Tube on 21/7 28/7 and 4/8 for $9.08 each. Optus say its not their problem. I didn't order this and I don't know who they are? … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have been an Optus user for both my phone and mobile data,
Hi Pearl.I have been an Optus user for both my phone and mobile data, for my computer, for more than eight years on a plan. My data download was 1GB and 4Gb for my phone and mobile data respectively. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Where do I start? I pay $210 at our family daycare child who
where do I start ? I pay $210 at our family daycare for my child who is in there full time. we pay $210 per week and sometimes more if Centrelink doesn't pay half due to reasons . so this all started … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
This alleged person sent all multiple text messages to a
This alleged person sent all multiple nasty text messages to a group of people (including the other party's colleagues, some of my colleagues, business partners) of un-true allegations about myself an… read more
kmslaw
kmslaw
Principal Solicitor
Bachelor's Degree
209 satisfied customers
The mobile phone an employee was using was lost or stolen
The mobile phone an employee was using was lost or stolen and I requested a finalisation bill of the account to be mailed out to me some months back. Optus sent the account to an old address and obvio… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Earlier in the year Telstras marketing arm rang my home in
Earlier in the year Telstra's marketing arm rang my home in the evening. During that time I was very ill and on chemotherapy for cancer following surgery. I had my home phone with Telstra and simply h… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Hi, recently I had to pay my daughters mobile phone bill, which
Hi, recently I had to pay my daughters mobile phone bill, which amounted to $1049, due to her losing work and not able to pay. I went guarantor for one year ago because she was under 18 years of age. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
My daughter Melissa Farquharson took out a new mobile contract
My daughter Melissa Farquharson took out a new mobile contract with Optus in February 2012. To keep the current number she had been using they had to port the number from TPG which was in my name Cale… read more
Patrick H.
Patrick H.
5,422 satisfied customers
I bought a mobile phone from OPTUS, by phone, which was posted
I bought a mobile phone from OPTUS, by phone, which was posted to me. (A Motorola). I did not use the phone or activate the sim card. It remained in its original packaging. Basically, at the time, som… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Hello, my name is Matthew. Last year in November my friend
Hello, my name is Matthew. Last year in November my friend (she has bad credit) asked me to get a mobile phone plan at optus and i agreed. The plan is $75 per month for the next 2 years, the plan is a… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have a problem with my Optus Mobile Account this being I
I have a problem with my Optus Mobile Account this being I have been charged for a series of received text messages fro a company called Blinck Mobile. After I received the first 2 messaged I realise … read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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