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I have a problem NBN came & connected my property for
HI I have a problem NBN came & connected my property for telstra & cut off my intercom to my home, have called nbn they say its telstra's fault telstra blames nbn and still I have not intercom this ha… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have been without NBN for nearly 2 weeks. I have gotten
I have been without NBN for nearly 2 weeks. I have gotten conflicting reports from NBN and private technicians as to where the problem lies. Nobody seems to want to get back to me to actually communic… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,501 satisfied customers
3mths ago I discovered that the nbn was not connected to my
Hi, my name is***** 3mths ago I discovered that the nbn was not connected to my house, even though i had been paying for it. I asked for a technician and they came and discovered i never had a connect… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
Ellen, I have had a big problem with Telstra's NBN
Hi Ellen, I have had a big problem with Telstra's NBN installation errors, my landlines and Internet has been disconnected for two weeks, no ones in Telstra has given me any exact help except lots of … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
Remedy for unsatisfactory service from Telstra. Storm
Remedy for unsatisfactory service from Telstra. Storm 24.9.20 damaged NBN, hence no landline service. Telstra replaced modem but inside home phone still not working. We both have health issues & need … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I am a cancer patient and my husband needs a land line for
I am a cancer patient and my husband needs a land line for emergencies he does not use a mobile phone, we are in our 60s. I have 3 lines 1 at a different address with a different problem. I have been … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
M elderly sister [85 years], of 10 Livingstone Street,
M elderly sister [85 years] , ***** ***** of***** Glengowrie, SA Tel 08 8295 8312 landline is not working. She is on high dependency for the landline because of a severe heart condition. It went off o… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I am representative for my cousin who has a disability. His
I am representative for my cousin who has a disability. His landline (he doesnt use internet) was switched to NBN by Telstra on 9th October, and has not worked since. I have spent many hours on the ph… read more
Leon
Leon
Solicitor
Master's Degree
52,242 satisfied customers
Since NBN connection we have lost our landline. Have spent
Since NBN connection we have lost our landline. Have spent almost 2 hours with Telstra who say there is nothing wrong with the line. There is no dial tone, phone calls in go straight to message bank a… read more
Leon
Leon
Solicitor
Master's Degree
52,242 satisfied customers
I have had no phone - outgoing calls since Friday, and i
Hello. i have had no phone - outgoing calls since Friday, and i have been on the phone , and i have called and chatted multiple times, had to use my mobile for internet for uni and work... i was told … read more
Leon
Leon
Solicitor
Master's Degree
52,242 satisfied customers
We starting a vet hospital and have been dealing with NBN
Hi, we starting a vet hospital and have been dealing with NBN for 4 months We are in a mobile phone and data black hole (no fixed wireless signal and satellite will not work for radiology data transfe… read more
Leon
Leon
Solicitor
Master's Degree
52,242 satisfied customers
We have been without a landline since the 6th Dec., 2018. We
Second opinion] We have been without a landline since the 6th Dec., 2018. We live in the lower Hunter without any mobile signal. My husband has had to drive 15k's every day to make a complaint to no a… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
109A Fowler Rd Illawong 2234, this is not a matter of Law
My name is***** 109A Fowler Rd Illawong 2234, this is not a matter of Law but of a failure to connect us with the NBN cable running through our property but failing to connect with us in a responsible… read more
Leon
Leon
Solicitor
Master's Degree
52,242 satisfied customers
I have had dealings with NBN and Telstra for the last 16
I have had dealings with NBN and Telstra for the last 16 days as I have no NBN or landline. Tried of being told they will fix it and NBN cancelling appointment for today. They say query has escalated … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
On the brink of a breakdown over a TPG mess which has just
On the brink of a breakdown over a TPG mess which has just about brought our business down. I honestly don't know what to do but in a nutshell we changed service providers for our NBN, which meant we … read more
Leon
Leon
Solicitor
Master's Degree
52,242 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
We moved house on 4 Jan to nbn ready area. Nbn technician
We moved house on 4 Jan to nbn ready area. Nbn technician came out on 14th fault on line. Fault fixed but now they can't send a technician until 29 February. I work from home, my husband and I run a b… read more
Leon
Leon
Solicitor
Master's Degree
52,242 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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