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I purchased tickets to Cairns in 2020 and due to Covid the
I purchased tickets to Cairns in 2020 and due to Covid the flights were cancelled. A month ago I repurchased tickets to fly to Cairns (added the voucher which I had received from Jetstar of $572.22) a… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,616 satisfied customers
I had a direct flight with Jetstar from Adelaide to Darwin
Hi. I had a direct flight with Jetstar from Adelaide to Darwin for July 27th. Without notice they have put myself and travel companion on a flight with a 8and half hour stopover In Melbourne. I wasn't… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,616 satisfied customers
I spoke to. I have a flight booked on April 14 to Jakarta. I
I have a flight booked on April 14 to Jakarta. I received information from the consulate of Indonesia in Melbourne that they were very confident we would have these on arrival in Jakarta by that stage. Bali has have visaon arrival for almost 2 weeks now. unfortunately I went through a disreputable travel agent called go to gate who I cannot contact. Hopefully, eveerything will be fine, but in the worst case can I get my ticket refunded … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,616 satisfied customers
I booked a flight to Brisbane and paid by my PayPal account.
Hi, I booked a flight to Brisbane and paid by my PayPal account. I had to cancel my flight and request PayPal contact Jetstar for a refund. I was advised that I would have to contact Jetstar myself fo… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,616 satisfied customers
I have had to cancel my trip to Townsville due to Covid 19
I have had to cancel my trip to Townsville due to Covid 19 lockdown there at present. I cannot use the return flight via Brisbane as there is a Covid lockdown there also now. I seek a credit voucher t… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,616 satisfied customers
As a result of the COVID 19 restrictions I have been issued
Hi Pearl My name is***** a result of the COVID 19 restrictions I have been issued a Credit Voucher as we were unable to fly overseas in April 2020. I wanted to use the Credit voucher to book flights a… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,616 satisfied customers
I have been fighting for a refund of flight costs, for a
Second opinion] I have been fighting for a refund of flight costs, for a flight to Bali for a wedding on. April 19th, which is now impossible. The amount involved is $3472.00. I have just recieved an … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I'm currently in dialogue with Jetstar over a self-cancelled
Hi I'm currently in dialogue with Jetstar over a self-cancelled flight. I had a flight booked on 20/03/20 departing denpasar and arriving in sydney. The australian prime minister introduced a level 4 … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,616 satisfied customers
We booked flights with Jetstar to Vietnam that we're “return
Hi there, we booked flights with Jetstar to Vietnam that we're “return for free + baggage. Whilst in Vietnam we received information that travellers had to return to Australia ASAP so we contacted the… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,616 satisfied customers
Have 2 way booking from Hobart to Melbourne 18 April and 3
Have 2 way booking from Hobart to Melbourne 18 April and 3 person from Melbourne to Hobart 20th April but cannot get credited as my booking numbers are not being accepted by credit link sent Thursday … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,616 satisfied customers
My husband and I flew with Jetstar at Christmas to Sydney.
My husband and I flew with Jetstar at Christmas to Sydney. At 11.30pm the night before we flew the airline rang us and told us the 6am flight was cancelled and they had rebooked us on a later flight t… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I recently purchased 3 x return business class airfares with
I recently purchased 3 x return business class airfares with Flight Centre after paying for their Captains Essentials which included a "price drop protection". A week later I received notification fro… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
I had booked Jetstar flight to and fro between Sudney and
Hi, I had booked Jetstar flight to and fro between Sudney and Melbourne. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,616 satisfied customers
I have been having problems with Qantas and jetstar due to a
Hi I have been having problems with Qantas and jetstar due to a cancelled flight. … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
When you cancel a booking with Jetstar can they withhold the
When you cancel a booking with Jetstar can they withhold the portion of your fare that is in airport taxes ? They seem to think that they can get away with it ... must add up to thousands a year. Rega… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
35,616 satisfied customers
Sorry nothing at the moment. I have a complaint about
I have a complaint about Jetstar Airlines. I booked a trip to Tasmania for the 1st of March 2018 for 5 days. But due to me having Shoulder Surgery January 30th i was only aloud to get a travel voucher for my self and not for a friend that was travelling as well. I sent Drs Reports and Letter explaining surgery. Then it went to rebooking flights to another date in November....no flights available... then chose October. They wanted me to pay over $425 ON TOP of flight costs of $270. Then I was so angryat this stage that I said to agent that i would take $138 voucher. Then l thought i would reschedule ORIGINAL flight in march so i would not be out of pocket. The agent cancelled and deleted the original flight so i could not reschedule and the second agent was not able to reverse booking. I hope this all make sense to you. I am on a disability Pension and paying enough for my surgery myself that this has upset me terriably. … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
My family is in Bali. Because they flew from Townsville and
My family is in Bali. Because they flew from Townsville and their return flight is to Townsville- jetsat are refusing to take them as the airline is not flying into there. Jetstar have rebooked twice … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
Look I bought a ticket to Bali and now the Volcano is about
Look I bought a ticket to Bali and now the Volcano is about to erupt. Is it possible get my money back , as I am fight with 2 asthmatic children and one elderly person … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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