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Ordered on line from taking shape 4 items 1 only fitted.

Ordered on line from...

Ordered on line from taking shape 4 items 1 only fitted. telephoned them and they refuse refund on 2 items as they were clearance items hard to order when you have to wait for delivery to try on Teresa

Lawyer's Assistant: What state is this in? And just to clarify, when was the purchase made?

State qld. ordered 10/1/18 delivered 15/1/18

Lawyer's Assistant: Has anything been filed or reported?

No have telephoned them but will not budge

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Answered in 5 minutes by:
1/15/2018
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,555
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Hi, my name is***** solicitor in Melbourne. Thank you for using Just Answer, and I will be with you shortly.

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the next step is to raise a formal complaint in writing.

you need to detail the issue in a chronological order.

this complaint was issued and if they do not rectify the matter with in a reasonable time will be used as the basis of raising claim at QCAT .

does this answer your question today ?

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Customer reply replied 7 months ago
no cannot afford80 odd dollars

ok

what do you think about raising your claim at QCAT ?

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Customer reply replied 7 months ago
cannot afford 82.oo
Customer reply replied 7 months ago
what is QCAT

QCAT is the tribunal where you can bring the claim.

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Customer reply replied 7 months ago
customer no(###) ###-####

yes.

would you like to talk on the phone, I have extended a special offer, please have a look

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Customer reply replied 7 months ago
do not have data on my phone

ok

how about landline

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Customer reply replied 7 months ago
how much for this phone call

have a look at the offer

John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,555
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified
John Melis and 87 other Australia Law Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
waiting for your call thank you

number is *****

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Customer reply replied 7 months ago
John there has been $93.00withdrawn from my account on the 15.1.18 I do not think that is correct. Phone call only on the 16.01.18 Teresa McNicol

I do not have access to your account details you can use the help menu on your screen

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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