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Optus are taking money from my visa card without

Customer Question
Optus are taking money...

Optus are taking money from my visa card without authorisation.

Lawyer's Assistant: What is your official status? Do you have any pending applications or petitions with USCIS?

No petitions. I am 86 years old and not very competite

Lawyer's Assistant: Has anything been filed or reported?

Only to Optus representitives.

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
1/14/2018
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,536
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 7 months ago

you next step is to issue a formal written complaint to optus.

the complaint needs to detail the history of the account, what actions you have taken to resolve and who you have spoken to with dates and times.

the complaint needs to be in a chronological order and sent the the dispute resolution department.

would you like to give this a try if you have not do so already, as this will build you case or raising a claim.

does this answer your important question today ?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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