Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I have a landline phone problem, just contacted optus and…

Customer Question
Good afternoon, my name...

Good afternoon, my name is***** have a landline phone problem, just contacted optus and they want to charge me 150.00 just to come and check if there is a problem outside the house if not found. I was given a number for a private techo... Mr Telco.... they want 180.00 +25 for ever 15 mins over the hour... and if the fault is found outside... then i still get charged, and they send a notice of fault to whoever!!!. my tech problem is that my phone is giving a continual engaged tone... dot dot dot dot... instead of the dial tone. I have not been able to make or receive a call since approx 9am this morning. the last techo I spoke to ( 5 mins) ago indicated that it sounded like a crossed line to him... if so this is definitely beyond my responsibilities.. I've been with Optus for the last 25 years.. I;ve never had a problem like this and there is absolutely no service to me as a customer. what are my options please>?

Lawyer's Assistant: Because real estate law varies from place to place, can you tell me what state this is in?

Brisbane qld

Lawyer's Assistant: Has anything been filed or reported?

Yes I have reported the problem with optus. and as I was not happy with his reply, I asked to be referred to his supervisor. he is supposedly upgrading my complaint to a supervisor... am still waiting to hear from them

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Well just what are my options for getting a satisfactory solution and getting optus to accept their responsibility to maintenance please

Submitted: 6 months ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 5 minutes by:
1/8/2018
Solicitor: John Melis, Lawyer replied 6 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,327
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Hi, my name is***** solicitor in Melbourne. Thank you for using Just Answer, and I will be with you shortly.

Ask Your Own Australia Law Question
Solicitor: John Melis, Lawyer replied 6 months ago

have you considered make a formal complaint in writing in to optus regarding the matter yet ?

Ask Your Own Australia Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Deborah Awyzio Your Own Question
Deborah Awyzio
Deborah Awyzio
Deborah Awyzio, Solicitor
Category: Australia Law
Satisfied Customers: 863
863 Satisfied Customers
Experience: Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Deborah Awyzio is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

27,635 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,940 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

John Melis

John Melis

Lawyer

3,327 satisfied customers

Principal Lawyer at Legal AU Pty Ltd

< Previous | Next >

Related Australia Law Questions
I am with Optus and was consistently receiving unwanted
I am with Optus and was consistently receiving unwanted calls from Energy Companies, etc. I always blocked these numbers but then I would receive a message saying "you have a missed call from... call … read more
John Melis
John Melis
Lawyer
3,327 satisfied customers
I will try to be brief. I will try to be brief. I have tried
I have tried to resolve my phone issue with Optus since 10.00am this morning and I have been transferred from one dept to another without satisfaction. They just don't seem to care. … read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
I am representing a group in the Treetops Estate in Burleigh
Hi Deborah, My name is***** and I am representing a group in the Treetops Estate in Burleigh Waters. We are fighting a Development Application for a 'small' day care centre (25 placements) on the Corn… read more
John Melis
John Melis
Lawyer
3,327 satisfied customers
I am having trouble with my optus satellite connection for
I am having trouble with my optus satellite connection for my computer. I rang optus help line 4 times and was always put onto prompt messages with no connection to Optus Satellite help. At one stage … read more
John Melis
John Melis
Lawyer
3,327 satisfied customers
This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
We have a standing dispute with our landline and internet
We have a long standing dispute with our landline and internet provider. I have a disability and my carer who lives here has been in severe pain and so has not made appropriate complaints to satisfact… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
3 weeks ago I contracted with optus to connect to NBN - 2
3 weeks ago I contracted with optus to connect to NBN - 2 days later my landline was disconnected and in the time since I have contacted optus and I have never had a return call to help me deal with t… read more
John Melis
John Melis
Lawyer
3,327 satisfied customers
Harvey Norman has the same enquiry phone number as me,
Harvey Norman has the same enquiry phone number as me, landline. 12 months of requesting them to sort it out as I get 3+ calls a day please ring me on(###) ###-#### The number that causes the problem … read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
My daughter is now 17 and has a NSW car licence P1, left
My daughter is now 17 and has a NSW car licence P1 , left home here in NSW January 2016 , moved to Brisbane Qld to complete a full time dance diploma . In March 2016 she was asked by her teacher if sh… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
Approximately 2 months ago I purchased an Iphone 4 outright
Approximately 2 months ago I purchased an Iphone 4 outright paying approximately $500. This was in Rockhampton. I was visiting there but reside in Bundaberg. I am on a pension and purchased the phone … read more
James D. Ford
James D. Ford
Lawyer
1,600 satisfied customers
Good Morning, Our son is living in Qld and is being pushed
Good Morning, Our son is living in Qld and is being pushed down at every turn. He has 2 young boys. His ex-partner wanted to move 600km away. She said this over the phone and he swore at her...so then… read more
Deborah Awyzio
Deborah Awyzio
Solicitor
Bachelor's Degree
863 satisfied customers
I would like to receive compensation from a large telco for
I would like to receive compensation from a large telco for the lost time, costs, stress and frustration they have caused me over the last 18 months.To elaborate on the problem, I had been charged on … read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
We recently build a house in a new estate. In the plans prepared
We recently build a house in a new estate. In the plans prepared by the engineer, we only needed to make 7 meters in length of retaining wall. After handover, we noticed the neighbours land sliding on… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
We arrived in Australia to have the holiday of a lifetime traveling
We arrived in Australia to have the holiday of a lifetime traveling around Australia. To do this we had to purchase a vehicle and caravan which seemed straight forward, but we now find ourselves in th… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
WE HAVE A PROPERTY THAT HAS A NATURAL WATER FLOW ACROSS THE
WE HAVE A PROPERTY THAT HAS A NATURAL WATER FLOW ACROSS THE BACK SOME 10MTRS IN FROM BACK FENCE OUR PROBLEM IS OUR NEIGHBOUR ON THE LOW SIDE HAS ERECTED A 300ML RETAINING GARDEN EDGE, WHICH WHEN WE GE… read more
Peter J R Gauld
Peter J R Gauld
Solicitor
Bachelor's Degree
571 satisfied customers
I gave order for a new car through a salary packaging agency.
I gave order for a new car through a salary packaging agency. They did not send me the vehicle details on the quote . Later when I go the vehicle it was already registered in my name without the safet… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x