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I have tried to change my service provider from Telstra to…

Customer Question
I have tried to...

I have tried to change my service provider from Telstra to TPG. After trying to connect with TPG I am fed up because ever since I trasfered I have not been able to get a service. It appears that TPG who use Vodaphone is not available in this area. After charging me around $50 for services they now want to charge me another $11 to port my number back to Telstra. This is not right. They sold me a product they could not privide & now want to charge me more to leave.

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Customer:***** Pt. Clinton SA My name is*****'Reilly

Lawyer's Assistant: Has anything been filed or reported?

No

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I don't think so

Submitted: 6 months ago.Category: Australia Law
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Answered in 2 minutes by:
1/6/2018
Solicitor: John Melis, Lawyer replied 6 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,306
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Hi, my name is***** solicitor in Melbourne. Thank you for using Just Answer, and I will be with you shortly.

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Solicitor: John Melis, Lawyer replied 6 months ago

did you raise the issue in writing yet to Telstra ?

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Customer reply replied 6 months ago
No I was just seeing where I stood with the law on this issue
Solicitor: John Melis, Lawyer replied 6 months ago

you have a legal right to change subject to the exit termination clause in the contract that you signed with Telstra

what does the exit termination clause say on the agreement you entered into with Telstra

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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