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I have been asked to agree to a service guarantee waiver as…

Customer Question
I have been asked...

I have been asked to agree to a service guarantee waiver as a condition of being connected to a phone service and ADSL. Is this legal?

Lawyer's Assistant: Because consumer protection law varies from place to place, can you tell me what state this is in?

Victoria and the service provide is Westnet (iiNet)

Lawyer's Assistant: Has anything been filed or reported?

No. I was asking for the existing service to be transfered to an new phone line as I have moved apartments. I was told this had to be treated as a new connection and agreed to this despite it incurring an additional charge.After this was set up I received an email telling me I had agreed to the waiver (which I have not at this point done). When I rang to enquire I was "told no waiver no transfer of services".

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

No thanks.

Submitted: 3 months ago.Category: Australia Law
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Answered in 5 minutes by:
1/4/2018
Solicitor: John Melis, Lawyer replied 3 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 2,445
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Hi, my name is***** solicitor in Melbourne. Thank you for using Just Answer, and I will be with you shortly.

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Solicitor: John Melis, Lawyer replied 3 months ago

have you written a formal complaint to the provider yet ?

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Deborah Awyzio
Deborah Awyzio, Solicitor
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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